Group Bilingual Customer Service Representative
5 days ago
Group Bilingual Customer Service RepresentativeLocation: Remote - Anywhere in CanadaEmpire life is looking to hire a Group Bilingual Customer Service Representative to join our Group Operations teamWhy pursue this opportunityOur mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.What you’ll be working onDelivering service excellence by providing personal, accurate, professional, courteous resolution of inquiries from: Members, Plan Administrators, Advisors, Providers and Healthcare providers;Utilizing internal processes to creatively provide solutions and resolution and minimize escalationsResponsible for maintaining positive and the highest quality customer interactionsReviewing insurance policies and ensuring service inquiries are answered empathically and within policy boundaries Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targetsProviding immediate and ongoing support for all digital platformsClaim processing – customer experience, one call resolutionOwnership of client interaction from beginning to the endApply training for different processes, products, initiativesDocumenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstancesPlease note: Due to the nature of this position, you will be required to work shifts outside of business hours which may vary weekly.What we’re looking for you to haveBilingualism in French/EnglishHighly coachable attitude and working well within a team environmentAbility to research, investigate, analyze and present information clearly to a variety of audiencesAbility to prioritize and balance multiple tasksClear writing, listening and verbal communication skillsAttention to detail/accuracyWell-developed analytical and problem resolution skillsActive listening and empathy skillAbility to navigate multiple screens and programs at the same timePrevious experience working with customers or under pressureExperience in a team setting either career or personalCollege or University educationIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributionsCompetitive uncapped commission for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral program
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Customer Service Representative
7 days ago
canada | ca Snaphunt Full timeThe Role:As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.Respond to customer inquiries via phone, email, and chat.Resolve customer complaints and...
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Customer Service Specialist
1 week ago
POSTING LOCATION Winnipeg, Canada Canada Life Full time $44,000 - $67,400 per yearTemporary Full Time -We are looking for a Customer Service Specialist. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You'll provide investment/plan recordkeeping and client reporting. You...
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Customer Service Representative
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W Holt Boulevard, Ontario, CA PLS Full time US$30,000 - US$40,000 per yearThis job is located at: 815 W Holt Boulevard, Suite #301, Ontario, CA 91762PLS Overview:Why PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our...
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Sales Representatives
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POSTING LOCATION Canada Canada Life Full time $52,800 - $141,400 per yearPermanent Full Time -Sales Opportunities – Future ConsiderationThis position is not currently open but represents a role we regularly hire for. Applications submitted will be reviewed and kept on file for future openings that match your qualifications. What you will doDeliver sales growth by working in collaboration with advisors and clients to achieve...
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Customer Service Manager
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CA - Oakville IPEX Full time $90,000 - $120,000 per yearJob SummaryWe are seeking a strategic and customer-focused Customer Service Manager to lead our retail support. This role will ensure exceptional service delivery to our retail partners, including home improvement chains, buying groups, andindependent retailers. The ideal candidate has strong leadership skills, a deep understanding of retail dynamics, and a...
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Sales Director, Group Benefits
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POSTING LOCATION Toronto, Canada Canada Life Full time $102,300 - $170,500 per yearBase + Comm -As a Sales Director you will be leading a high performing team of Account Executives focused on growing our mid and large group benefit businesses. What you will doWork closely with your Account Executive on day-to-day concerns including handling escalated issuesRelationship management with business partners both internally and...
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Customer Service Representative
1 week ago
Innisfil Town Hall - Innisfil, ON LS A CA (Primary) InnServices Utilities Full time $45,000 - $60,000 per yearDescription In all we do, we have the freedom to be our best self, belong, excel….Why Innisfil?Join a community-focused team that thrives on doing things differently to better serve its residents. Innisfil is an award-winning municipality applying two hundred years of small-town independence and collaboration towards a future of innovation and prosperity....
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POSTING LOCATION Canada Canada Life Full time $37,800 - $57,300 per yearPermanent Full Time -We are currently looking for a Bilingual (Fr/En) Gainful Employment Specialist to join our team. The Gainful Employment Specialist plays an important role in the disability organization by supporting Case Managers, Team Managers and Head Office personnel to make timely claims decisions.Your main objective is to determine alternate...
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CA - Remote (Any Location) Parsons Full time $120,000 - $180,000 per yearIn a world of possibilities, pursue one with endless opportunities. Imagine NextAt Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....
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Facility Services Coordinator
2 weeks ago
POSTING LOCATION Montreal, Canada Canada Life Full time $54,900 - $82,400 per yearPermanent Full Time -As part of the Corporate Properties team, you will contribute to the strategic initiatives that align with the company's long-term goals for our Head Office and Regional Office properties. The primary focus of the Facilities Services Coordinator role is the tactical execution of our program, on-going maintenance of our space, and...
