Customer Experience Representative
5 days ago
Company DescriptionWHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the BestWe Will Be Customer CentricWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledJob DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.WHAT YOU’LL DOSupport the daily operations of the store, before or after the store closes (5AM or 10PM start time)Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandiseUse merchandising standards to create a visually appealing, stimulating storeCreate a warm and welcoming environment in our storesAdd joy to our customers' livesLeverage our product to tell storiesEngage and connect with our customers on the floorCurate specific product collections for each customer you meetRole model Indigo’s High Performance CharacteristicsSeek information regarding new products, promotions and programsContribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersTake accountability to respond to customer feedback in a timely mannerHold self and others accountableOwn self-development and provide continuous feedback to colleagues and Leadership TeamShare ideas with Leadership Team on how to improve the employee and customer experienceQualificationsExperience in specialty retail or a retail environment preferred but not requiredAdaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the storeDemonstrated commitment to creating an exceptional employee and customer experienceAbility to be mobile on the sales floor for extended periods of timeAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesAvailability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)Bilingualism (French/English) is required for all positions in Québec; other languages an asset
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