Service Delivery Manager
2 weeks ago
Service Delivery Manager - 18 Month ContractThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.ResponsibilitiesTake an ownership role in screening checkpoint operations and screening complianceBuild and maintain strong customer relationships with the stakeholders within aviation securityAchieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)Lead and mentor Screening Officers, promoting an engaged and motivated workforceConduct regular performance reviews and recommend employee recognition programsApply corrective measures following the progressive discipline process when and as neededCompile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incidentAssist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidentsConduct workplace investigations with guidance from People & Culture and the senior leadership teamPerform essential administrative tasks in alignment with daily operationsOther duties as requiredQualificationsMinimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environmentBachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environmentAbility to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security ClearanceKnowledge of relevant security and employment legislationStrong operational focus, ability to work under pressure and provide creative solutionsExperience in managing personnel in a unionized environmentProficiency in using office software such as Word, Excel and PowerPointWillingness to work irregular hours, shift work, and attend incidents after hoursStrong communication, leadership, client service, and persuasive skillsFluency in French is an assetAdditional duties as requiredSalary: $70,000 - $75,000Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.This position is a fixed-term contract and is expected to conclude June 2027 or upon the return of the incumbent, whichever occurs first.This role is fully based at Vancouver International Airport (YVR).
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IT Service Delivery Manager
2 days ago
Richmond, Canada ServiceTec Full time**Title**: IT Service Delivery Manager **Location**: Vancouver International Airport (Richmond, BC) Ever wanted to know more about working at an airport where no two days are the same? Then read on! Due to business growth, we have an exciting opportunity for an IT Service Delivery Manager to join our team at Vancouver International Airport. If you are...
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Service Delivery Manager
2 weeks ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery Manager - 8 Month ContractThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations...
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Service Delivery Manager
2 weeks ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery Manager - 18 Month ContractThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations...
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Service Delivery Manager
1 week ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full timeOverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Service Delivery Manager
1 week ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full timeOverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Delivery Driver
1 week ago
Richmond, British Columbia, Canada Cleantech Service Group Full timeWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
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Delivery Driver
1 week ago
Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full timeWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
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Delivery Manager
7 days ago
Richmond Hill, Canada Compugen Inc Full time**Job Title** - Delivery Manager **Vacancy No** - VN5920 **Work Location** - Richmond Hill, ON **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new...
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Courier Driver – Interprovincial Route
3 days ago
New Richmond, Canada KH Parcel Delivery Service Full timeLocation: New Richmond, QC → Campbellton, NBSchedule: Part-Time (M/W/F & Tue/Thu Rotations)Job OverviewWe are seeking a reliable and experienced Courier Driver to complete an interprovincial banking route between New Richmond, QC (EST) and Campbellton, NB (AST). This position involves time-sensitive pickups and exchanges, scanning parcels through our...
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Service Delivery Manager
2 weeks ago
Richmond, Canada Paladin Airport Security Services Full timeService Delivery Manager - 8 Month ContractThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations...
