Assistant General Manager

We’re seeking an Assistant General Manager to join us at Lupo Italian Ranked 6th in Canada's 100 Best Top 10 New Restaurants in Canada, 2023. Friends and family unite in Little Banff Italy Lupo captures the bustle and vibrancy of a traditional Italian marketplace. Watch our chefs hand-stretch pizza dough, roll fresh pasta and grill tender meats and seafood. Indulge in a classic martini at our lamp-lit bar, enjoy the mountain views from a coveted window seat, or relax on our sun-soaked patio, Aperol Spritz in hand. Lupo will transport you to the streets of Italy with views of Banff. Salut Assistant General ManagerThe Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.We Love Perks This Position Includes:Great salaries, achievable bonus programs + tips50% off food, bottles of wine & sake for yourself + a guest at all BHC venuesLearning & Development allowanceCell phone allowanceExtended health benefits with premiums completely paid for by BHC after 3 monthsRRSP matching program after 3 monthsShort Term & Long Term Disability coverage after 3 monthsPaid vacation + statutory holidaysPaid community volunteer timeSubsidized manager housing may be availableWhat You’ll Do:Oversee and manage all areas of the venue and use your discretion to make decisions quicklyAdhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costsResponsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and proceduresEnforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areasEnsure compliance with operational standards, company policies, federal/provincial /local laws, and ordinancesMaintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standardsDeeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promiseWhile you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team cultureYou’ll lead by example, having a floor presence for the duration of your shiftPrepare for and attend weekly, monthly, quarterly, and six month planning meetingsWhat You Have:You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use ofYou need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goalConnecting with people and building trusting relationships comes easy to youUnderstanding of the importance of communication and workplace cultureCollaborative working style and team focusExcellent communication skillsWilling to take a step back to look at things from other perspectives and be open to a different wayAbility to work with people sensitively, tactfully, diplomatically, and professionally at all timesFlexible schedule requiredProServe certification requiredWSET certification is an asset2+ years of experience in the food and beverage industry is required