Hotel Guest Services Agent

21 hours ago

Langley, Canada Gateway Casinos & Entertainment Limited Full time

Description Position at Cascades Casino Resort Job Type: CasualRate of Pay: $18.70/hourThe Gateway to Your FutureAs a Guest Services Agent, you are the first person our guests see, and play an important role in creating a comfortable and memorable Gateway experience. You will receive, check in, and check out hotel guests and respond to inquiries.A Great Fit, if YouHave a smile and patience for everyone you meet, and are willing to go the extra mile to satisfy guestsAre empathetic and have a strong sense of urgency to provide solutionsCan juggle multiple tasks and stay calm under pressureAre detail oriented and work well with computersBenefit from working flexible hours, evenings, and weekendsWe ProvideFull benefits package for full-time employeesRetirement savings planExciting, supportive and fun work environmentFamily and friends discounts on travel, tech, food, beverage, and fitnessDevelopment and training opportunitiesKey ResponsibilitiesMakes and confirms reservations via telephone, online and in personProactively responds to guest needs; answers inquiries pertaining to hotel services, the casino, and local activitiesHandles guests concerns with tact, and seeks assistance as neededObserves and reports any security issues to a supervisor or appropriate partyWhat You BringThree years banquet experience in the hotel conference/hospitality industriesTwo years supervisory experiencePost-secondary education in Hospitality or related fieldFOOD SAFE Level 1 or equivalent Certificate is an assetAbility to stand for long periods of timeAbility to lift up to 50 poundsWhy Work With Us?Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy. Get to Know GatewayGateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

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