Claims Adjuster II, Auto

About the roleAs a Claims Representative II, Auto, you will assist customers who have experienced an automobile loss, disrupting their daily routines, such as dropping children at school, commuting to work or school, or completing tasks with commercial vehicles. By demonstrating empathy, care, strong listening skills, and organizational prowess, you will guide them through the process to quickly and efficiently get them back on track. If you are passionate about helping others and thrive in fast-paced, diverse, and inclusive environments where support and encouragement abound, this opportunity is perfect for you We are looking for creative, customer-focused individuals with over a year of experience in Auto Adjusting to join our expanding team.What you will do here:Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner.Analyze the information gathered, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity.Maintain meaningful and timely communication with the customer via text, email and telephone.Identify process improvements, provide solutions and/or recommendations to improve efficiencies and drive change to ensure effortless customer experiences.Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to legislative changes to auto coverage within each provincial jurisdiction.Adapt quickly to new & enhanced system/IT technologies or process improvementsWhat you bring to the table:Minimum of 1 year auto adjusting experience required.Passion for guiding people through the entire claims process during difficult timesExperience negotiating total loss settlementsExperience determining liability percentages and settling lossesDesire to mentor new claims adjusters and collaborate with colleagues when reviewing challenging claimsAdaptable and agile in a rapidly evolving business Demonstrates a passion for customer service with strong written and verbal communication skills Self-motivated and capable of working in a fast-paced environment A forward thinker who is able to foster new ideas Superior organizational skills and results-driven Demonstrated negotiation and conflict management skills Ability to learn and work effectively in a hybrid environment Our team operates in a partial queue system, balancing time between managing new claims and progressing existing cases to resolution. Our core business hours are Monday through Friday, from 8:00 AM to 6:00 PM MST. You will be scheduled shifts within these hours, totaling a 35-hour workweek.This role is eligible for employee referral bonus. #myReferrals1000#LI-HybridWhat we offer Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team: A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.