IT Manager

Banff Hospitality Collective — or as we like to call it, BHC — is a multi-concept restaurant and entertainment group with 17 venues (and counting), all located in beautiful downtown Banff. Each of our venues is unique but shares three things in common:A prime location in Banff’s lively downtown coreAmazing food and beverageA wicked atmosphere powered by even cooler peopleWant to know more? Check us out at: https://www.banffcollective.com/About the RoleReporting to the Chief of Business Development, the IT Manager oversees the technology infrastructure, systems, security, and support needs across BHC’s 16+ venues, head office, and growing portfolio.This role ensures our teams have the reliable, secure, user-friendly tech they need to deliver an exceptional guest and employee experience. You’ll work hands-on with everything from POS systems to network reliability, Google Workspace admin, device management, vendor relationships, cybersecurity initiatives, and day-to-day troubleshooting.If you love problem-solving, building efficient systems, leading people, and working in a fast-paced hospitality environment, this role is for you.We Love Perks This Position Includes:Competitive base salary$200 Monthly F&B allowance to use at any BHC venue50% off food, bottles of wine & sake for yourself + a guest at all BHC venuesLearning & Development allowanceCell phone allowanceExtended health benefits (100% premiums paid by BHC after 3 months)RRSP and FHSA matching program (after 3 months)Short-Term & Long-Term Disability coverage (after 3 months)Employee Profit Share Program3 weeks paid time off + statutory holidaysPaid community volunteer timeAffordable manager housing is availableWhat You’ll Do:IT Operations & Infrastructure (40%)Oversee and maintain reliable technology infrastructure across all BHC venues and the entire organization, including the head office.Company-wide hardware management, including lifecycle planning, procurement, deployment, asset tracking, repairs, warranties, and end-of-life decommissioning.Manage and support all hardware, including:POS terminals & peripherals (printers, Kitchen Display Screens, payment devices)Laptops, and tablets, including Windows, Apple, and Android IOS Networking equipment (modems, routers, switches, Wi-Fi access points)Audio/visual systems, security cameras, and operational devices as requiredPerform regular on-site and remote hardware maintenance, including troubleshooting, configuration, replacements, and system updates.Ensure consistent technology standards across all locations for device setup, network configuration, cabling, and POS infrastructure.Oversee installation, updates, and maintenance of software applications used by venues and head office teams, ensuring compatibility and operational continuity.Maintain accurate and up-to-date asset management documentation, including inventories, device assignments, licenses, and warranty logs.Administer and optimize Google Workspace, ensuring proper account setup, permissions, security.Cybersecurity, Compliance & Data Governance (20%)Manage cybersecurity contractor to implement best practicesAssist with the implementation and management of cybersecurity protocols, including MFA enforcement, device security, password standards, phishing prevention, and patch managementOversee user access controls and regularly audit permissions across cloud tools, POS systems, and internal platformsMonitor security risks and coordinate incident response processesEnsure compliance with privacy laws, PCI requirements, and internal policiesSystems Management & Vendor Coordination (20%)Manage third-party vendors (internet providers, telecom, POS, software, security systems, contractors)Lead POS system configuration, optimization, and troubleshootingOversee integration of new apps and tools across departments (POPs, Finance, Marketing, Beverage, etc.)Support system rollouts for new venue openings or major upgradesTeam & Support (20%)Provide excellent technical support to venue teams and head office staffLead and mentor a small IT support team or contractorsTrain employees on new systems, tools, and tech best practicesCollaborate with internal teams to understand needs and improve processesChampion a helpful, solutions-first IT cultureWhat You Bring:4–6 years of progressive IT experience, ideally in hospitality, retail, multi-site operations, or fast-paced service environmentsStrong experience with Google Workspace Admin (policies, security, user provisioning, groups, devices)Solid understanding of networks (LAN/WAN, Wi-Fi access points, firewalls, VPN, routers, switches)Experience with POS systems, hardware troubleshooting, and venue-based techFamiliarity with cybersecurity principles, device management, and cloud toolsStrong project management skills and the ability to manage competing prioritiesExcellent communication skills and a service-oriented mindsetAbility to lift/transport hardware as needed and travel between venues within BanffAsset: previous experience with platforms like 7shifts, Avero, HumiHR, restaurant POS, audio/visual systems, or VOIPAsset: IT certifications (CompTIA, Google Workspace Admin, Network+, Security+, etc.)If you’re ready to lead technology across a fast-growing, dynamic, hospitality-driven organization, we’d love to meet you.Applicants must be legally eligible to work in Canada.