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Bus Operator

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Regina, Canada City of Regina Full time

Position SummaryPLEASE READ THE ENTIRE BULLETIN THOROUGHLY AND CAREFULLY. THE APPLICATION & SELECTION PROCESS ARE CLEARLY EXPLAINED. Begin a meaningful career with the City of Regina Transit team and enjoy competitive pay, strong benefits, and the stability of working for a well-established municipal organization. Transit Operator wages start at $23.16 per hour (2024 rates), with automatic increases after your first, second and third year of service. City of Regina Transit offers consistent employment, including guaranteed full-time hours and long-term job security. As an Operator, you play a vital role in strengthening our public transportation network and helping residents access essential services, employment, and education. Employees receive a comprehensive benefits package, including health coverage, a pension plan, and additional support. Transit Operators connect with people from all walks of life, helping build an inclusive, welcoming community. It’s a great opportunity to meet new people, develop lasting relationships, and be part of a supportive team. This position offers the opportunity to become a skilled professional driver. Under general supervision, the employee in this position operates a transit vehicle in a safe and courteous manner and provides effective and safe transportation for the citizens of Regina, while providing exemplary customer service. Employees must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are constant during a normal shift as a Bus Operator: Ability to sit for long periods of time in the driver’s seat while wearing a seat belt. Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat. Ability to “reach over-head” with both arms to manipulate controls. Constant twisting and neck rotation of different ranges to check mirrors, blind spots etc. Ability to perform required pre-trip inspection, which involves walking, bending, squatting, reaching, twisting body in many different positions. Medium duty lifting while assisting customers with special needs. Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.) Bending, stooping, crouching and twisting in order to keep doorways clear of ice and snow build-up. - Note: Work schedules vary, seven (7) days per week including split shifts, early mornings, evenings, late nights, weekends and holidays. Days off vary. This is a seniority-based environment where work schedules, days off, vacation and other absences are based on seniority and availability to maintain service levels.Key Duties & Responsibilities Provide clear, courteous communication — verbally, in writing, and over two-way radio — to ensure passengers feel informed and supported throughout their trip. Deliver safe, reliable, and on-time transportation while following all Regina Transit rules, regulations, and operational procedures. Offer helpful assistance to passengers, including providing route and schedule information, answering questions, and ensuring fares are collected appropriately. Prioritize passenger safety during boarding, riding, and exiting the bus, always maintaining a calm and attentive presence. Report operational issues promptly, including delays, collisions, customer concerns, or mechanical problems, to support smooth service delivery. Navigate diverse and sometimes complex customer interactions with patience, professionalism, and respect, while maintaining focus on safety and service. Manage difficult or disruptive situations involving passengers or the public, using strong de-escalation and customer service skills. Drive defensively and responsibly, adhering to all traffic laws and safe-driving practices. Represent Regina Transit with professionalism, demonstrating ethical conduct, accountability, and a strong commitment to customer service. Maintain excellent punctuality and reliability, ensuring consistent service for passengers and colleagues. Complete pre-trip inspections, air brake tests, and other required safety checks in accordance with Regina Transit standards. Perform additional related duties to support safe, efficient, and customer-focused transit operations. Key Qualifications Completion of Grade twelve (12), GED or equivalent, including a suitable driving and work history record and demonstrated ability to deal with the public. Demonstrated initiative, judgement and superior skill in the operation of buses in a wide range of weather and road conditions. Ability to deliver excellent customer service at all times while dealing with situations in a professional manner. Remaining calm and self-controlled when dealing with difficult situations. Co-operate with Transit Supervisors, other City agencies and/or departments to meet customers’ needs. Ability to achieve results while being mindful of a respectful, inclusive and service-minded work environment. Attention to detail and able to adhere to specific procedures/instructions. Knowledge of City of Regina geographic layout (streets, landmarks, places of interest etc).  Map reading skill are essential. Please ensure that your resume includes up-to-date and relevant contact information; particularly a valid email address as well as current employment experience. As noted below in the Selection Process, the first two steps include communication via email.Selection Process After reviewing resumes and cover letters, an email will be sent to those candidates we wish to bring forward in the selection process. This email will request that the candidates respond, providing proof of education (diploma, high school transcript or GED certificate, etc.), copy of a recent Driver's Abstract and; if your country of origin is not Canada you will be asked to provide proof of entitlement to work in Canada; citizenship or a permanent resident card. If the documents provided are satisfactory, candidates will be administered Job Suitability test via email. Following Job Suitability tests, select candidates will be requested to attend an in-person interview. Applicants called for an interview will be required to have successfully completed the written portion of the Class 2A Learner’s License and provide verification at the interview. Applicants are advised that SGI has an examination fee. Reference checks will be completed prior to interviews. Following a verbal offer of employment, candidates must provide a clear Criminal Record Check. If all steps in this process are met, the successful candidate will begin the 6 week training program with the City of Regina Transit Department. Due to the high volume of applications we receive each year, it is essential that your resume clearly highlights what sets you apart and demonstrates why you are the ideal candidate for the position. We wish all applicants the best of luck in the process. As noted above, candidates selected for testing will be contacted via email. Applicants who are no longer under consideration will also be notified by email. Please note that we do not provide individual updates on application status. Note: Testing may be done to evaluate knowledge, skills and abilities. Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check. Note: Successful candidates will be required to provide proof of acquired education. Note: Preference will be given to those with the appropriate class of license and demonstrated customer service skills. At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now For detailed job descriptions, CBAs, and application tips, visit our . Note: Only applications submitted via our online application system are accepted