Regional Service Delivery Manager

2 days ago

Kamloops, Canada Paladin Airport Security Services Full time

Regional Service Delivery ManagerThe Regional Service Delivery Manager (RSDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.ResponsibilitiesTake an ownership role in screening checkpoint operations and screening complianceBuild and maintain strong customer relationships with the stakeholders within aviation securityAchieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)Lead and mentor Screening Officers, promoting an engaged and motivated workforceConduct regular performance reviews and recommend employee recognition programsApply corrective measures following the progressive discipline process when and as neededCompile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incidentAssist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidentsConduct workplace investigations with guidance from People & Culture and the senior leadership teamPerform essential administrative tasks in alignment with daily operationsQualificationsMinimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environmentBachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environmentAbility to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security ClearanceKnowledge of relevant security and employment legislationStrong operational focus, ability to work under pressure and provide creative solutionsExperience in managing personnel in a unionized environmentProficiency in using office software such as Word, Excel and PowerPointWillingness to work irregular hours, shift work, and attend incidents after hoursStrong communication, leadership, client service, and persuasive skillsFluency in French is an asset Salary: $70,000 - $75,000Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.This role is fully based at Kamloops Airport (YKA). 

  • Regional Operations Manager

    3 days ago

    Kamloops, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Regional Operations Manager **is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and...

  • Administrative & Support Services Assistant

    3 days ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **Administrative & Support Services Assistant**: **About the Thompson-Nicola Regional District** Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions...

  • General Manager of Corporate

    1 week ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **General Manager of Corporate & Legislative Services**: The TNRD would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the traditional Tk̓emlúps te Secwépemc Territory, situated within the unceded ancestral lands of...

  • Regional Manager

    6 days ago

    Kamloops, Canada StorageVault Canada Inc. Full time

    **FT - $55,000.00 - 60,000.00 / year, based on experience + travel expenses + annual bonus potential** **Regional Manager** Storage Vault Canada Inc. Is a company of 7 storage brands; we have motivated, hard-working, team-oriented client service professionals developing their careers in the biggest self-storage company in Canada. Our Regional Managers...

  • General Manager of Corporate and Legislative

    1 week ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- General Manager of Corporate and Legislative Services- Job Type- Full-time- Union- Exempt- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job Description**About the TNRD** The Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional...

  • Director, Child Care Operations

    4 days ago

    Kamloops, Canada YMCA of Greater Vancouver Full time

    Date Posted: December 10th 2025 Position Title: Director, Child Care Operations- Northern and Interior Region Location: Within one of YMCA BC’s main hubs: Northern or Interior Region. Term: Permanent, Full Time Start Date: As soon as possible Salary: $95,000- $105,000 annually Reports To: Vice President, Child Care Operations Benefits: Competitive vacation...

  • Director, Child Care Operations

    2 days ago

    Kamloops, Canada YMCA of Greater Vancouver Full time

    Date Posted: December 10th 2025 Position Title: Director, Child Care Operations- Northern and Interior Region Location: Within one of YMCA BC’s main hubs: Northern or Interior Region. Term: Permanent, Full Time Start Date: As soon as possible Salary: $95,000- $105,000 annually Reports To: Vice President, Child Care Operations Benefits: Competitive vacation...

  • Service Representative

    14 hours ago

    Kamloops, British Columbia, Canada National Service Solutions Full time

    Looking for a part-time position with no weekends? Look no further we have it for youNational Service Solutions supply a big box home improvement store with over 600 different products. Each week you would be responsible for visiting the scheduled stores to merchandise the weekly delivery, write off any damaged or cut product, clean and tidy our bays...

  • Manager, District Sales

    2 weeks ago

    Kamloops, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Are you looking for a challenging and fun position with a leading foodservice...

  • Project Manager | Capital Projects Delivery

    2 days ago

    Kamloops, Canada Interior Health Authority Full time

    Interior Health is looking for an experienced Project Manager, Capital Projects Delivery to join our team on a full time permanent basis.This is a great opportunity for a motivated Project Manager to lead meaningful projects with Interior Health — an organization known for its supportive culture and impactful work — while enjoying the lifestyle Kamloops...