Sales & Rental Associate / Lessons Associate

12 minutes ago

Toronto, Canada Long & McQuade Full time

Job Description Help our customers through the selling and renting of musical instruments and gear Define the individual needs of every customer and match those needs with the right combination of our products and services Demonstrate recommended products to customers and explain their features and benefits Answer telephone calls in a timely and professional manner and relay messages to teachers Follow up on product orders with customers and suppliers Use our common sense approach with customers to troubleshoot and solve problems Maintain in-depth and current knowledge of our products, policies and procedures Attend weekly staff meetings and periodic training sessions Merchandise store to create an inviting environment for customers to shop Participate in store maintenance, warehouse duties, and other related tasks Register and schedule students Receive lesson payments and assist with the collection of overdue accounts Assist the Lessons Coordinator in updating student records Assist the Lessons Coordinator with commission report reconciliation Assist with recitals Job Requirements Must be a musician who plays at least one instrument Must be able to work weekdays, weeknights and weekends Excellent verbal communication skills Positive attitude and steady composure Proven strong work ethic and commitment High levels of energy and enthusiasm Ability to excel in a fast-paced environment Ability to recommend solutions in a confident and assertive manner Good organizational skills and attention to detail Previous experience in retail or sales is an asset Register and schedule students Answer phone inquiries and relay messages to teachers Receive lesson payments and assist with the collection of overdue accounts Assist the Lessons Coordinator in updating student records Assist the Lessons Coordinator with commission report reconciliation Assist with recitals Requirements Minimum one year of instrumental music studies in school or through private lessons Basic knowledge of musical instruments Strong customer service skills Good communication and phone skills Good computer skills Basic office and clerical skills Minimum one year of instrumental music studies in school or through private lessons Knowledge of musical instruments Ability to lift and carry large boxes Must be able to work weekdays, weeknights and weekends Strong customer service skills Good communication and phone skills Good computer skills Basic office and clerical skills

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