Customer Service Representative
3 days ago
Job DescriptionAs a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.Additional duties will include:Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfactionResearch product for customers and provide recommendations on our assortment of productEnter sales orders generated from Profit Centre customers via phone, emails, and textsGrow and retain established customer base and develop new business for the Profit CentreFollow up on backorders with vendors and provide customers accurate delivery datesSend and follow-up with request for quotes to vendorsProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all proceduresSupport the Inside sales and business activities as part of the teamsupport the warehouse in picking orders, drive forkliftPerform other tasks as requested by the Profit Centre Manager and Operations ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 1 year of experience with customer service or counter salesProficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact filesOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAbility to identify customer needs, provide profitable solutions and close the saleAbility to learn and operate the applicable software system used to process ordersAble to work in a fast-paced environment while handling multiple tasksIntermediate math skillsAble to learn how to operate material handling equipmentPreferred Skills:Previous experience with or knowledge of products sold by WestlundExperience using Word, Excel, and Outlook and Infor M3Additional InformationWhy Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the wayIn addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex time
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