Current jobs related to SLA Returns Administrator - Burlington - Evertz
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SLA Returns Administrator
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Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is running smoothly. They also...
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SLA Returns Administrator
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Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is running smoothly. They also...
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Sla Returns Administrator
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Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
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Sla Returns Administrator
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Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
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Sla Returns Administrator
7 days ago
Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
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Sla Returns Administrator
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Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
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SLA Returns Administrator
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Burlington, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
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SLA Returns Administrator
7 days ago
Burlington, Canada Evertz Full timeEvertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content...
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SLA Returns Administrator
5 days ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
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SLA Returns Administrator
1 week ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full timeA customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is...
SLA Returns Administrator
3 weeks ago
A customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is running smoothly. They also follow up directly with customers on status for any outstanding RMAs or purchase orders, escalating to management and sales when necessary.Responsibilities: Enter orders as needed in as400 associated with service requests Occasionally create service loan EPCNs & agreements in QuoteWebProvide status updates to customers regarding repairsRequest quotes from Sales Administration as requiredIssue loan return RMAs to customers with service loans outCommunicate with Failure Analysis (FA) and evTOC Service teams as well as customers regarding basic status questions or issuesProcess/invoice serial numbers in AS400 as requiredFollow up on service loan returns with customersReview existing and new SLA's with Customer Coordinator to ensure overall understandingPull reports and format information for End of Sale and End of Life product historyPull and maintain reports for SLA Customer CoordinatorsAdministrative duties (filing, interdepartmental communication, etc.)Additional tasks as requiredQualifications:Post-Secondary Education in related field (Business, Administration) or related experienceExcellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skillsAbility to work in a fast-paced environmentKnowledge of Microsoft Excel, Word, and Outlook Some customer service experience is preferredSkills:Detail-orientedTime management and multitaskingAbility to work in a fast-paced environmentAbility to adapt to new and changing processesAbility to work independently and as a teamStrong verbal and written communicationWhat we offer:Employer funded benefits programCompetitive total compensation packageWork-life balanceEmployee Assistance planEmployee Discount PlatformCareer progressionCasual work environmentSocial events and sports teams
