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Technical Consultant

1 week ago

Toronto, Ontario, Canada Achievers Full time
About Achievers The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action . Join us in our mission to Change the Way the World Works Our commitment to you: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences. Overview: The Technical Consultant is responsible for technical consulting and configuration of the Achievers software with Enterprise clients typically over 5,000 employees with global requirements and complex structures. This individual will lead on all technical implementation components of implementation, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration. Responsibilities: Consulting Consult with clients to gather business and technical requirements through onsite and remote meetingsAlign requirements to product functionality, offering best practice, scalable solutions along the wayPresent compelling solutions, in a collaborative way, to Enterprise clients based on finite feature setsInteract with diverse client IT teams on various technical topics such as system integration and single sign-on Configuration and Testing Configure platform modules, site content and permissionsConfigure system integrations and single sign-onProvide technical design consulting for API-based integrationsUtilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur Project Support and Delivery Investigate product issues by configuring proof of concepts and interacting with Product Management where neededEscalate product issues as needed to ensure client expectations and timelines are metProvide product feedback to Product ManagementCollaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environmentSupport on-boarding for new team members through product and process educationCan do, team oriented attitude Qualifications: 4-5 years of related experience in a software companyDemonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)Experience with configuring and implementing software applicationsEvidence identifying risks and issuesDemonstrated resourcefulness in setting priorities and proposing new strategies to ensure project deliveryAbility to effectively communicate technical concepts to a non-technical audienceDemonstrated flexibility, adaptability and driveEvidence of effective multi-tasking and tight project schedulesStrong attention to detailAn asset - experience working with HTML, CSS and APIs Why you'll love working at Achievers: We are passionate about disruptive technology that's rooted in science, research and data.We understand the value of employee success in the workplace and have been in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture We foster an environment of connection, security, and community. You'll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture.We're committed to achieving excellence in everything we do. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.