Quality Assurance Specialist
2 days ago
Position DetailsWhat You Will Do: Conduct quality reviews that focus on adherence to best practices and compliance.Calibrated to standard work, identifying key improvement opportunities and trends and contribute to the building of action plans.Focus on customer experience through call quality reviews.Participate in training and improvement activities based on trends in quality assurance and compliance audits. Participate in colleague coaching, mentoring and group training as needed.Adherence to reporting requirements related to Regulatory and Internal Compliance matters.Assist with customer escalation as needed.Support quality assurance reporting requirementsIdentify trends and opportunities to improve the overall quality and performance in the delivery of claims services.Maintain documentation to coordinate department level workflows, audit processes and associated compliance. Who You Are 3-5 years of claims experience University Degree or College diploma is preferred.Knowledge of English at an intermediate level is required in addition to French, as this position requires oral and written communication with our customers, partners and other Echelon Assurance Canada teams located across Canada.Holder of 5A AMF license, or 5B and 5C is strongly preferred Knowledge of the ARDFPS (Act Respecting the Distribution of Financial Products and Services
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Quality Assurance Specialist
4 days ago
Mississauga, Canada Echelon Insurance Full timeDirect message the job poster from Echelon InsuranceEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional...
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Quality Assurance Specialist
4 days ago
Mississauga, Canada Echelon 56 Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity...
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Quality Assurance Specialist
3 days ago
Mississauga, Canada Echelon 56 Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal...
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Quality Assurance Specialist
5 days ago
Mississauga, Ontario, Canada Echelon Insurance Full timeAbout UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration,...
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Quality Assurance Specialist
1 day ago
Mississauga, Canada AtkinsRéalis Full time**Quality Assurance Specialist** AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology. **Location - Mississauga, ON** **Your...
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Quality Assurance Specialist
4 days ago
Mississauga, Canada AtkinsRéalis Full timeJoin to apply for the Quality Assurance Specialist role at AtkinsRéalis Overview AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear...
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Quality Assurance Specialist
3 days ago
Mississauga, Canada Staples Full time**Some of what you will do**: In this role as Quality Assurance Specialist you will be responsible for completing a set number of quality audits for Customer Service Agents across all Customer Service locations, to ensure that our agents deliver consistent and accurate information to our customers **Specifically, You Will**: - Identify coaching...
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Quality Assurance Specialist
3 days ago
Mississauga, Canada AtkinsRéalis Full time**Quality Assurance Specialist** AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology. Location - Mississauga, ON **Your role...
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Mississauga, Canada Church & Dwight Full timeA collective energy and ambition. A place where you can make a real difference. We’re a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take...
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Specialist, Quality Assurance
1 day ago
Mississauga, Canada Specialty Health Network Inc. Full time**Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...