Quality Assurance Specialist

24 hours ago

Mississauga, Canada CAA Club Group Full time

Position DetailsWhat You Will Do: Conduct quality reviews that focus on adherence to best practices and compliance.Calibrated to standard work, identifying key improvement opportunities and trends and contribute to the building of action plans.Focus on customer experience through call quality reviews.Participate in training and improvement activities based on trends in quality assurance and compliance audits. Participate in colleague coaching, mentoring and group training as needed.Adherence to reporting requirements related to Regulatory and Internal Compliance matters.Assist with customer escalation as needed.Support quality assurance reporting requirementsIdentify trends and opportunities to improve the overall quality and performance in the delivery of claims services.Maintain documentation to coordinate department level workflows, audit processes and associated compliance.  Who You Are 3-5 years of claims experience University Degree or College diploma is preferred.Knowledge of English at an intermediate level is required in addition to French, as this position requires oral and written communication with our customers, partners and other Echelon Assurance Canada teams located across Canada.Holder of 5A AMF license, or 5B and 5C is strongly preferred Knowledge of the ARDFPS (Act Respecting the Distribution of Financial Products and Services

  • Quality Assurance Specialist

    2 days ago

    Mississauga, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions...

  • Quality Assurance Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Echelon Insurance Full time

    About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration,...

  • Quality Assurance Specialist

    2 days ago

    Mississauga, Canada Staples Full time

    **Some of what you will do**: In this role as Quality Assurance Specialist you will be responsible for completing a set number of quality audits for Customer Service Agents across all Customer Service locations, to ensure that our agents deliver consistent and accurate information to our customers **Specifically, You Will**: - Identify coaching...

  • Quality Assurance Specialist

    2 days ago

    Mississauga, Canada KIA CANADA INC Full time

    The **Quality Assurance Specialist **in Technical Support (Service and After Sales) is responsible for identifying, investigating, and monitoring quality concerns and improvements for Kia vehicles in the Canadian market. Communicating upstream with areas like the Kia quality offices and downstream in field (dealers) as needed. Ensures that Kia entities like...

  • Quality Assurance Specialist

    2 days ago

    Mississauga, Canada KIA Motors Full time

    **Description** **The **Quality Assurance Specialist **in Technical Support (Service and After Sales) is responsible for identifying, investigating, and monitoring quality concerns and improvements for Kia vehicles in the Canadian market. Communicating upstream with areas like the Kia quality offices and downstream in field (dealers) as needed. Ensures that...

  • Quality Assurance Specialist

    5 days ago

    Mississauga, Canada Merck KGaA Darmstadt Germany Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Quality Assurance Specialist

    7 days ago

    Mississauga, Canada Merck KGaA Darmstadt Germany Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Quality Assurance Specialist

    7 days ago

    Mississauga, Canada Trexo Robotics Full time

    **About us**: Trexo Robotics (Y Combinator Company) is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals...

  • Quality Assurance

    1 week ago

    Mississauga, Canada Hansamed Ltd. Full time

    **Quality Assurance & Regulatory Affairs Specialist position** HANSAmed is a specialty Cell-Tissue-Organs, Medical Device, and pharmaceutical distributor. We are committed to providing exceptional service and brand awareness to thousands of hospitals, dental and oral surgery clinics that we serve in Canada, the United States and around the world. HANSAmed...

  • Quality Assurance Specialist

    2 weeks ago

    Mississauga, Canada AtkinsRéalis Full time

    **Quality Assurance Specialist** **Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.** AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and...