Risk Management and Insurance Analyst

Contract: Up to 4 months Reporting to the Manager of Procurement and Risk Management, the Risk Management and Insurance Analyst is responsible for managing the Town’s risk management program by reviewing and enhancing processes, conducting industry research, and performing critical analysis to mitigate exposure to loss and liability. This position is also responsible for overseeing the insurance claims process from initial incident to final resolution, including attending court proceedings as required, maintaining accurate records, and preparing detailed analyses of claims and risk profiles. Additionally, the role will develop and update procedures and recommend policies that support and strengthen the Town’s overall risk management framework.  Accountabilities: Risk Management Ensure a high level of service for both internal and external customers in accordance with Town standards. Review existing liability policies and provide recommendations for updates or changes as required. Develop, review, and update procedures, and recommend policies to support the Town’s risk management framework. Review loss history, claims data, and incident/accident reports; prepare reports and provide recommendations to Senior Management on actions to mitigate or eliminate potential losses. Engage facilitators and insurers to support the development and implementation of proactive risk management solutions. Liaise with external partners to develop and deliver risk management training programs. Analyze claims data to identify root causes of losses and recommend effective loss prevention and control measures. Lead task groups on insurance and risk mitigation matters.  Insurance Claims Coordinate the insurance claims process and engage adjusters as necessary to protect the Town’s interests. Oversee the negotiation and settlement of insurance claims. Serve as the primary point of contact for members of the public reporting injury or property damage, their representatives, and insurance companies. In consultation with the Town’s insurers and the Treasurer, approve legal counsel for claims exceeding the deductible. Work directly with legal counsel on claim-related matters, including pre-trials, trials, mediations, and settlement conferences. Represent the Town in Small Claims Court and attend legal hearings, including trials, on claim-related issues as required. Coordinate and prepare staff for discoveries, depositions, and legal proceedings. Review and approve payments to adjusters and claim settlements up to $5,000, ensuring reasonableness and compliance with Town procedures. Prepare the annual insurance budget in consultation with the Treasurer, including evaluation of policy deductibles, limits, and reserves. Compile and submit monthly insurance claim status reports to the Treasurer. Develop and deliver reports and presentations to Senior Management and Council on insurance claims, processes, and recommended mitigation measures. Provide quarterly reports to Senior Management on Town-owned automobile claims. Manage the Town’s ClearRisk claims management software, ensuring effective administration, data integrity, and optimal system utilization. Maintain accurate statistical data within the appropriate repositories to support analysis and reporting. Manage the request for proposal (RFP) process for insurance and adjusting services. Liaise with Purchasing to provide updates on vendor performance related to insurance and adjusting services.  Other Develop waivers for Town staff and ensure they are legally defensible and compliant with MFIPPA requirements. Set up new vendors as required to support timely and accurate Town payments. Perform other duties as assigned.  Minimum Qualifications: University degree in Business or a related field. Four (4) years of experience in municipal environment Three (3) years of experience in claims adjusting and/or risk and insurance program management with preference given to candidates with experience in the municipal environment. Certified Risk Manager (CRM Designation) Chartered Insurance Professional (CIP designation) preferred. Excellent customer service skills Proven critical thinking and sound judgment in decision-making Possess technical expertise in the insurance industry Strong negotiation and dispute resolution skills Embraces and models the Town’s values, fostering a positive and engaged team culture that supports staff in developing their knowledge and skills Ability to provide clear advice and recommendations to all levels of staff and Council.  Compensation: The range salary for this position (35 hours per week) is $79,608 - $94,773 per annum. The regular hours of work for this position are Monday to Friday, 8:30 am. – 4:30 pm; however, there may be occasional requirement to work evenings, weekends and/or overtime.  Location: This position allows a blend of working onsite and remotely based on the needs of the business, in accordance with the Town’s Work from Home Policy, and as subject to change.