Intermediate Specialist, Academic Administration

Follow us on Posting Reason:Replacement of a regular positionJob Type:EmployeeAnticipated Duration in Months (for contracts and temporary assignments):N/AJob Family:Academic Administration# of Open Positions:1Faculty/Service - Department:Wellness, Business ExpertsCampus:Main CampusUnion Affiliation:SSUODate Posted (YYYY/MM/DD):2026/02/05Applications must be received BEFORE (YYYY/MM/DD):2026/02/16Hours per week:35Salary Grade:SSUO Grade 10Salary Range:$80,942.00 - $102,245.00About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more  There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.About the position : The Intermediate Specialist, Academic Administration provide expertise, guidance, execution and support in the implementation of application solutions, of the business unit. Work with colleagues, managers and leaders to identify and mitigate potential risks and act as a liaison officer with the IT team. Play an important role in the design and testing of solutions that support various endeavors to improve the efficiency of the organization’s operations. Position purpose: Working closely with various levels of management, provide business expertise in order to define business and data specifications and processes, in an effort to optimize the use of the new system functions with a goal to deliver accurate information and an exceptional experience to the student while meeting the objectives of the System of the Business Unit.In this role, your responsibilities will include:Business Analysis: Contribute to the evaluation of the business and operational requirements of client needs, both explicit and implicit, and investigates improvements to the procedures, implementation and development as deemed necessary. Write business cases, communicates and validates these with IT colleagues, managers and others involved in the process in order to maximize the effectiveness and minimize the impact of obstacles.Business Requirements: Identify, design, and refine business processes and transactions. Develop business requirements from the different components of systems of the business unit. in order to translate them into functional specifications to refine or develop new business processes.Impact Assessment: Anticipate risks and issues in plans and requirements and work in collaboration with IT professionals to take appropriate action to resolve them. Understand the inter-connectedness of internal and external systems, and the impact that changes will have on the business processes. Ensure that designs are integrated into a solution that is fully tested, functional, and accurate. Ensures the smooth transition of all system enhancements into the daily operations of users. Testing: Design and execute business and end-user test scenarios. Ensure that the system meets the requirements in terms of flexibility, functionality, performance, reliability, and security. Track, monitor and demonstrate completion of a requirement, maintaining an emphasis on the end-user experience. Participate in data conversion validation and data reconciliation.Data cleansing: Participate in data cleansing per the data conversion strategy.Communication and Documentation: Proactively seek out information to gain a full understanding of the business processes. Prepare business reports and instructional manuals in order to document business processes and to support users with the use of new systems after implementation. Document application functionality as well as the individual transactions tested, keeping track of the different levels of errors; package service requests, problem logs, and systems enhancements into evolution releases for the business area.Process redesign and implementation: Develop procedure manuals and create training materials. Assist the business area to evaluate current processes, identify new functionality to take full advantage of the new system capabilities. Maintain and upgrade interfaces to ensure clients are able to access the information and reports required to make informed decisions. Process various special requests from clients, including the upload or extraction of data and the management of specialized systems.Systems Assessments and Improvement: Review system capabilities and workflow to determine if the processes enhance the needs of the client and the student experience. Assess existing processes to ensure any inefficiencies brought on by new systems are addressed when possible and escalated necessary. Keep apprised of evolving business processes and identify the need to assess and integrate into the project plan.Qualitative and quantitative analyses: Run basic qualitative and quantitative statistical analyses, using statistical softwares. Organize, conduct and analyze focus groups and surveysWhat you will bring:University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experienceMinimum 3 years of experience supporting business units and their IT needsBilingualism - French and English (written and spoken)Thorough knowledge and experience of business processes, rules and management systems that are used by the University, including Academic regulations and processesKnowledge of computing principles with understanding of business processes and cyclesKnowledge of project management methods and practicesKnowledge of University’s established IT strategies, policies and proceduresKnowledge of various software and web applications, including external products and their interactions with University systemsExperience in the integration client objectives with systemsAnalytical skills to convert business requirements into functional specifications, as well as the ability to conceptualize individual requirements and create links between different stakeholders’ needs.Strong attention to detail for working closely within systems and across different environmentsAbility to communicate business requirements into functional requirementsAbility to adapt to changing requirements and processes, challenge ideas, and accept new methods and procedures.Ability to be proactive in keeping abreast of new/emerging business processesCan be called upon working with different teams and projects within the sector.This position may require the incumbent to work outside of regular office hours and on weekends.Good knowledge of statistical softwarePrior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.