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Guest Activities Manager
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The Role:The Guest Activities Manager is responsible for leading the evolution of our resort’s activity programming, building unique, resort-defining experiences that add strong value to the resort, with consideration for commercial impact, and reflecting the identity of Pomeroy Kananaskis Mountain Lodge while embracing the spirit of the Canadian Rockies. The Responsibilities: Reporting to the Director of Rooms, the primary responsibilities are: Lead, train, develop and schedule the Guest Activities, Pool & Fitness Center teams by overseeing the staffing levels and operational procedures. Oversee the Guest Activities, Pool, and Fitness Centre departments, ensuring adequate staffing and the effective execution of all operational procedures. Organization and execution of all guests' recreational activities – including, but not limited to, program and process development, purchasing of supplies, Banquet Event Orders and revenue/expense accountability. Coordinate all necessary permits for guided activities and special events with Alberta Parks, ensuring programs are properly licensed, and all outdoor activities comply with regulatory requirements and the resort’s business license. Design and deliver innovative activity programming, including signature experiences for the Black Diamond Club and resort-level activations such as nature-inspired engagements, creative workshops, and curated family offerings that enhance the overall guest journey. Oversee the smooth operation of indoor and outdoor recreation facilities (including pool, hot tub and water park, lockers, game room and fitness center), ensuring they are well maintained, safely presented, and create a welcoming environment for guests. Maximization of revenues and effective cost control; assisting with tracking of revenues and statistics. Monitor industry trends to identify and implement innovative product and service opportunities. Oversee departmental payroll administration, ensuring accuracy and adherence to internal procedures. Develop key partnerships with local and valley partners as it relates to Guest Activities i.e.: Boundary Ranch, Canadian Rockies Rafting etc. Develop an annual activity plan to ensure the execution of specialty themed festival weekends activities and recreational programming including Easter, Family Day, Christmas, Senior, Labour Day, Victoria Day events etc. Effective and timely communication with all hotel departments including participation and representation in hotel-wide meetings/committees as required. Oversee and sustain current children’s programs, childcare services and babysitting partnerships, with improvements or developments introduced where required. Manage by walking around - inspect all Guest Activities and pool areas, ensuring they are well-maintained, clean, safe, and fully prepared for daily operation, including overseeing the upkeep of the Children’s Creative Centre to maintain a secure and child-friendly environment. Develop strong partnerships with the Sales, Events and Marketing teams to support the promotion of activity programming, review promotional content, and ensure accurate communication through online channels and printed collateral. Other duties as assigned. Employment Experience and Educational Requirements: A University Degree or College Diploma in Recreation, Entertainment or Educational field or 2 years of similar field experience preferred. Displays enthusiasm and positivity in crafting engaging, adventure-influenced activities for guests, including young families and children. Experience in programming, event planning and scheduling is strongly preferred. Strong Team player with proven leadership, and exceptional communication skills. Self-driven, organized and results-focused, with the resilience to work effectively in high-pressure environments. Must be highly energetic, detailed, self-motivated and able to make solid, strategic decisions. Organizational skills to ensure effective tracking and follow up when planning, organizing and directing special events. Able to acquire and apply a deep understanding of guest demand and market trends in the Kananaskis region and the Canadian Rockies. Comfortable using general computer applications (including Microsoft Office programs) and modern digital tools such as Canva and AI solutions to support design, planning, and program execution. Experience in coaching and developing employees with strong performance management skills. Confident with financial performance metrics and capable of developing and reinforcing systems to monitor ROI and activity participation levels. Amazing Perks: Personal days: 5 per year after 90 days of continued full-time employment Food and Beverage discounts at ALL 6 of our dining outlets Growth and development opportunities, both personal and professional Onsite newly renovated staff accommodations which include a residence convenience store and employee gym One meal per day in our employee cafeteria (taxable benefit) Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few Shuttle access to Calgary and Canmore Health and Wellness benefits (some restrictions may apply) Vacation is accrued starting on your first day of work at a rate of 4% of your earnings Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels Discounted access to our Nordic Spa* Discounted Ski Pass and Golf rates* Kananaskis Parks Pass
