Lincoln Service Advisor

4 days ago

Regina, Canada Capital Ford Lincoln Inc. Full time

Company:Capital Ford Lincoln Inc.Capital Lincoln is looking for a dedicated and guest-focused Lincoln Service Advisor to join our team. The ideal candidate is passionate about delivering a premium Lincoln guest experience, guiding guests through their vehicle service needs with care, attention to detail, and professional communication.This role is centered on building lasting relationships, delivering top-tier luxury service, and ensuring every Lincoln guest visit is seamless, personalized, and memorable.Lincoln Guest Experience - Serve as each Lincoln guest’s primary point of contact, providing a personalized and elevated service experience throughout their vehicle’s maintenance or repair journey.Service Coordination - Collaborate closely with technicians to ensure all required work aligns with the Lincoln guest’s needs and expectations, providing accurate and timely updates.Scheduling & Logistics - Manage service appointments efficiently while keeping Lincoln guests informed of any changes or delays.Problem Solving - Address Lincoln guest concerns promptly and professionally, ensuring resolutions that prioritize guest satisfaction and brand excellence.Documentation - Accurately record repair orders, service details, and relevant information to maintain clear and transparent service records.What We OfferA supportive and collaborative team environment where your contributions are valued.Ongoing training and professional development opportunities.Career growth opportunities within Capital Automotive Group.QualificationsPrevious experience in guest service, preferably within the automotive industry or a related field.A genuine passion for delivering exceptional Lincoln guest experiences and building long-term relationships.Ability to manage multiple priorities in a fast-paced environment.Detail-oriented, organized, and self-motivated.Strong problem-solving skills with a proactive, guest-first mindset.If you are a service professional who takes pride in delivering an exceptional guest experience, we would love to meet you. Apply today and join the Capital Lincoln team.At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

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