Bilingual Customer Service Representative

6 days ago

Sackville, Canada Moneris Full time

Your Moneris Career - The OpportunityWe all know that it feels good to help someone. Why not make it a career and get paid for it?As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.Paid training will start on January 26th, 2026. You must be available to attend the full 10 weeks training.Location: You will be based in our Sackville office (in New-Brunswick), balancing in-office collaboration with remote flexibility.Reporting Relationship: You will report to the Team Lead, Customer ServiceYour Moneris Career - What you'll doPromote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channelsCollect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiriesAchieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)Your Moneris Career - What you bring1+ years of customer service experience, preferably in a contact centre environmentFluent in French and English (reading, writing and verbal) is requiredExperience with computer functionality, software and hardware [routers/modems/etc.]Available to work on different shifts including evenings, weekends and holidays.Your Moneris Career - What you getAt Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)Retirement planning support, with profit-sharing programs including company match and a defined contribution pension planGrowth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplaceHolistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiativesRecognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

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