Customer Loyalty Coordinator

Join the ridePosition: Customer Loyalty CoordinatorDealership: London HondaLocation: London, ONClassification: Full Time, Immediate VacancySalary: Up to $ per hour + (to be discussed) London Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.Your area of focus.This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios. What drives your day-to-day?Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers.Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow-ups, email capture, first service visits, and timely reminders for key lease milestones.Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively.Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders.Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades.Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge.Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement.Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions.Demonstrate values and behaviors consistent with the company’s culture.Performing other duties as assigned.What are the must-haves…Experience in dealership sales administration is an assetProfessional Communication: Strong verbal (phone & in person) and written skills with a professional tone.Comfortable working effectively to meet proposed targets.Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.Social Media Knowledge: A plus for supporting marketing initiatives.You must be legally authorized to work in CanadaThe Perks.Competitive Compensation and Benefits PackageEmployee Vehicle Purchase & Service PlansEmployee and Family Assistance ProgramsCompany-wide appreciation events and contests throughout the calendar year Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Can you picture yourself here already?We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted.Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.#LI-PR1Stellantis, Ford, Honda, Toyota, GM, General Motors, Chrysler, Dodge, Jeep, RAM, Acura, Alfa Romeo, Aston Martin, Audi, Bentley, BMW, Bugatti, Buick, Cadillac, Chevrolet, Chevy, Ferrari, Fiat, GMC, Jaguar, Land Rover, Lamborghini, Maserati, McLaren, Mercedes-Benz, Mercedes, MB, Porsche, Hyundai, Kia, Nissan, Infiniti, Mazda, Mitsubishi, Lexus, Lincoln, Lotus, JLR, Mini, AMG, Polestar, Rivian, Rolls Royce, Rolls-Royce, Subaru, Tesla, VW, Volkswagen, Volkswagon, London, St. Thomas, Stratford, Komoka-Kilworth, Lambet-Talbot, Strathroy, Dorchester, Delaware, Middlesex, Elgin, Oxford, dealership sales, sales administration, BDC, Business Development Representative, Customer Experience Coordinator, Customer Experience Manager, sales consultant, F&I, business manager, Finance Manager, Receptionist, Sales Administrator, Sales Coordinator