Avionics Shop Coordinator

2 weeks ago

Dorval, Canada Skyservice Full time

SUMMARY OF RESPONSIBILITIES: Serve as the primary point of contact for customers regarding avionics work orders and service updates;Provide timely and professional responses to customer inquiries, ensuring high levels of satisfaction.Coordinate with internal departments to relay customer requirements and feedback;Ensure smooth communication between internal teams and customers, accurate documentation, and timely execution of shop activities.Manage and track all incoming and ongoing work orders within the avionics shop;Ensure accurate documentation, prioritization, and scheduling of tasks in coordination with technicians and supervisors, monitor progress and update stakeholders on job status and completion timelines;Lead the development and implementation of a SharePoint-based tracking system to enhance shop efficiency and transparency;Identify opportunities to streamline administrative and operational processes;Train team members on new tools and ensure consistent usage and data integrity;Assist with inventory tracking and procurement coordination as needed;Support compliance with regulatory and safety standards through proper documentation and reporting;Maintain accurate records of parts, labor, and service reports;Support data entry of production paperwork and ensure that any errors and omissions are brought to the attention of the work package leader for correction;Submit onboarding documentation for new employees and contractors - including submission of change requests to IT for any necessary Skytrack setups;Coordinate in-house/ out-of-base training (Including travel arrangements, bookings, preparing training packages and contracts); Act as a backup for the SMS/Training/H&S group when needed;Coordinate meetings, take minutes, prepare documentation for daily/weekly/monthly reports, verify expense reports, process invoices to appropriate agencies, maintain employee database etc.Update and maintain department employee files;Order office supplies and uniforms;Other related duties as assigned.QUALIFICATIONS AND SKILLS REQUIRED: Post-secondary education in a related field; A minimum of three (3) years of administrative experience in an administrative or coordination role, preferably in aviation or a technical environment;Proficient in the use of Microsoft Office Suite, especially SarePoint and Excel);Strong organizational and multitasking skills;Excellent communication and interpersonal abilities;Familiarity with SkyTrack or similar maintenance tracking systems is an asset;Proactive and detail oriented;Comfortable working in a fast-paced, team-oriented environment;Adaptable to evolving responsibilities and technologies.Benefits: Our perks and benefits include but are not limited to: Competitive wagesCompetitive group health benefits coverage for you and your eligible dependents, including health, vision and dental plans Employee assistant program Group retirement savings plan with company matching contributionRelocation allowancePaid time off including sick days and personal daysEmployee Referral ProgramContinuing Education ProgramService Awards 

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