Bilingual (English and French) Customer Service Representative - Account Maintenance

2 weeks ago


Edmonton, Canada Ford Motor Company Full time

Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance Customer Service Representative will have the opportunity to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise. Minimum Requirement:Education: High School Diploma or Canadian Adult Education Credential (CAEC) EquivalencyExcellent communication skills (written and verbal) in both French and English.Unparalleled customer service experience via phone and email.Proficiency in MS Office (Word, Excel, Outlook).Candidate must reside in or around (40-kilometer radius) of Edmonton, AB, and be able to attend training at the Edmonton office. Additional Information:Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.Preferred Requirement:Work effectively in a remote team environment to manage tasks with a high level of accuracy.Collection experience preferred.Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.Resolve customer and dealer concerns in a positive and professional manner. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to applyWe thank all applicants for their interest, but only those selected for an interview will be contacted.Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.#LI-HS1 undefined



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