ServiceNow11 Principal Platform Architect

ServiceNow Principal Platform ArchitectLocation: Remote, Canada (East of Calgary)Job DescriptionRole OverviewArchitects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.Unique Job Responsibilities- Act as an expert across an assigned term of contracts, typically engaged in our Client's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices- Build strong relationships with customer technical and business leaders, to align solutions with business strategy- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform- Provide a point of view to the product strategy team to steer the product roadmapPlatform Architect Specifics- This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform- Guide our Client, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success- Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutionsJob DescriptionYou will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding Our Client, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.Responsibilities:Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutionsBe a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutionsProvide a variety of knowledge across multiple workflowsDevelop relationships with technical and business leaders at the customer site to understand the role of Our Client in their digital transformation visionTranslate goals to outcomes into a customer roadmapTranslate business information and technical requirements into an architectural blueprint to achieve complex goalsEngage with the customer's Enterprise Architects to position Our Client as the digital transformation platform standard, integrated with the customer's core applicationsManage technical governance, and a delivery operating model and governanceEnsure instance health by working with the engagement team to reduce technical debt and align to Our Client's leading practicesSupport the sales effort by scoping and estimating the engagement and change ordersBe an active contributor of leading practices and expertise related to the ServiceNow platformMaintain skills / certifications on relevant technologies and workflowsSupport the professional development of others through mentoringQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving12+ years progressive experience as part of a professional services organization; or equivalent education/experienceMinimum 5+ years of ServiceNow Platform experienceCanadian citizenship or permanent residency status and reside in Canada (east of Calgary)ServiceNow Certified Technical Architect preferred (or 2-3 ServiceNow certs)TOGAF experience preferred (or DNDAF - Department of National Defense Architecture Framework)Management consulting experienceAbility to travel up to 25%Creativity with comfort running programs independently within a fast-paced environmentSuccess driving complex issues through analysis and resolutionAbility to relay complex information to diverse set of audiences, both technical and non-technicalServiceNow certifications in aligned workflowIndustry domain expertise in Federal, Financial Services, Public Sector preferredLarge program experience leading architecture and designEnterprise architecture experienceCloud application technology experience