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Shelter Attendant

1 week ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Requisition ID: 43514 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
Known as the "living room of the Downtown South," The Gathering Place Community Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown South.The Security Attendant I is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control and incident response and reporting. Security Attendants work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff. Violence prevention is a priority at the Centre. Security Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.

Specific Duties/Responsibilities

  • Monitoring entrances and facilitating access control of the facilities;
  • Monitoring and upholding the Centre's Code of Conduct and standards of behaviour are being observed;
  • Making regular patrols of the building;
  • Providing support in the event of an emergency including first aid and overdose response;
  • Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
  • Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
  • Communicating information to other staff by way of log entries, incident reports and emails;
  • Communicating effectively using a two-way radio;
  • Maintaining health and safety standards;

Qualifications

Education and Experience:

  • Completion of Grade 10 (Grade 12 preferred);
  • Knowledge of the Downtown Eastside community, local agencies, and services;
  • Considerable knowledge of the Gathering Place Community Centre's rules, services and operations
  • Experience working in a community, social service or health care environment would be an asset
  • Occupational First Aid Level I certification or the ability to obtain one would be an asset
  • Fluency in a second language would be an asset

Knowledge, Skills and Abilities:

  • Considerable knowledge of the Downtown South, agencies, services and resources
  • Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention
  • Proven ability to establish and maintain effective working relationships
  • Proven ability to communicate effectively orally and in writing, including writing incident reports
  • Proven ability to work with minimal supervision
  • Proven ability to respond to incident using defusing and de-escalation techniques
  • Proven ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility

Record Checks

  • A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.
    • Receiving routine deliveries;
    • Ability to understand and uphold occupational health and safety policies and procedures, including specific policies related to COVID-19;
    • Performing janitorial and other duties as required.

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: April/May 2025 
Positions Available: 3

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: April 8, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.