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Front Desk Supervisor-Remote Lodge Fort McMurray, AB
3 weeks ago
Job DescriptionARAMARK Remote Workplace Services is seeking a Front Desk Supervisor to join the team. The Front Desk Supervisor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.Applications that do not have resumes attached, will not be considered. Comprehensive benefit packages are offeredTransportation is provided out of Edmonton, AB to site Rotation are 20 days on/10 days off Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background checkJob ResponsibilitiesAccountable and responsible for maintaining a culture focused on having Safety as a valueTrain employees to perform to Aramark StandardsSupervise all front desk staff and provide feedback to work performanceMonitor, compile and forward feedback on guest services workers’ work performance to ManagerFacilitate toolbox meeting emphasizing on safety, guest services and hospitalityMonitor room inventory, and ensure room readiness for incoming guestsRespond to guest concerns and escalate as neededProvide support to front desk during peak hoursProvide exceptional service to all clients and employeesAt Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. QualificationsSupervisory experience in a related role preferredPrevious guest services experience required.High school diploma or equivalent required.Demonstrates excellent customer service skillsDemonstrates interpersonal and communication skills, both verbal and writtenProfecient in Microsoft SuiteDemonstrate organization skills, accuracy, and attention to detailThis role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
