Guest Services Agent

Keltic Lodge is a historic resort located in the heart of the magnificent Cape Breton Highlands National Park, proudly overlooking the Atlantic Ocean. Home to the #5 Golf Course in Canada and part of the Golf North family, we truly are a premier destination for hospitality, golf, and relaxation.  Just 2 hours from Sydney, NS, and a 5-hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940.  We are looking for a charismatic, organized, and detail-oriented Guest Services Agent to be the face of Keltic Lodge. As a Guest Services Agent, you are the central hub of the guest experience. You will handle everything from the first "Welcome" at check-in to providing expert advice on the best hiking trails in the Highlands, ensuring every guest feels valued, informed, and cared for. If you are passionate about providing world-class guest service and thrive in a fast-paced, scenic environment, we offer the unique opportunity to live, work, and grow within Canada's largest multi-course golf operator.  We are seeking committed, enthusiastic team members ready to contribute to another successful season of memorable experiences for our guests. What we offer: Competitive wages Staff golf at Cape Breton Highlands Links, subsidized staff accommodations, staff discounts on branded merchandise and select local attractionsFamily and Friends ratesTraining and development to support personal & professional growthCareer advancement opportunities within the companyLive and work in the stunning Cape Breton Highlands with a team of like-minded professionals. Essential duties include, but are not limited to: Process guest check-ins and check-outs efficiently, ensuring all registration information is accurate and guest preferences are noted.Manage a high volume of internal and external inquiries via phone, email, and in person. Act as the primary dispatcher for guest requests to Housekeeping and Maintenance.Maintain deep knowledge of the resort's amenities, dining hours, and local attractions (e.g., the Cabot Trail, Skyline Trail, and Whale Watching) to provide personalized recommendations.Maintain an accurate cash drawer, process credit card transactions, and explain folio charges clearly to guests upon departure.Listen actively to guest concerns and take immediate, empathetic action to resolve issues. Escalate complex matters to the Assistant Guest Services Manager when necessary.Work closely with Housekeeping to monitor room status and ensure guests are checked into pristine rooms that meet their specific booking requirements..Maintain expert knowledge of Cape Breton Highlands National Park, local tours, and dining options to provide guests with curated, high-value recommendations.Complying with the Occupational Health & Safety Act and GolfNorth Health & Safety program. Qualifications: Previous experience in customer service or hospitality is preferred.Proficiency with Property Management Systems (PMS) (e.g., Opera, RoomKey, or Maestro) and Microsoft Office Suite and advantage. Strong typing skills and comfort with multi-line phone systems.A "natural" with people—friendly, professional, and able to maintain a positive attitude under pressure.Comfortable working in a fast-paced environment where priorities can shift quickly.Must be able to work a variety of shifts, including early mornings, late evenings, weekends, and holidays.Ability to remain on your feet for extended periods and assist with guest luggage if necessary. Language Requirements: Fluency in English (written and verbal) is required for all positions to ensure effective communication across the resort.Proficiency in French or other languages (e.g., German, Spanish, Mandarin) is considered a significant asset for customer-facing roles. Working Conditions: Bending, balance, lifting (up to 30 lbs.), extended periods of standingAbility to remain on your feet for extended periods. Application question(s): Would you be able to reliably commute to Ingonish Beach, NS B0C 1L0 for this job? If you are unable to reliably commute, are you planning to relocate?If No to the above, do you require housing accommodations? Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.