Service Response Supervisor

4 days ago

Peace River, Canada Finning Full time

Description :Lead by example , spending most of your time actively supporting technicians, monitoring job progress, and ensuring adherence to safety and service standards.Champion a culture of safety by conducting daily safety reviews, ensuring compliance with the National Safety Code (NSC), and leading pre-job, mid-job, and post-job safety meetings.Manage and mentor a team of technicians and apprentices, providing coaching, performance feedback, and development opportunities to build a high-performing, engaged workforce.Ensure service quality and accuracy, verifying that all repairs align with the agreed scope of work and that tooling, parts, and technical issues are resolved promptly.Oversee job planning and execution, assigning technicians to jobs, managing manpower availability, and conducting mid-job reviews to ensure timely and efficient completion.Act as a key communication link between the technicians and customer-facing teams, ensuring that job updates, changes, and technical findings are clearly communicated.Support warranty and repair processes, identifying warrantable failures, managing third-party service requirements, and ensuring accurate documentation for claims and credits.Drive continuous improvement by identifying safety and process opportunities during job reviews and implementing lessons learned into future work planning.Ensure compliance with standard operating procedures, including accurate timecard completion, tool maintenance, and adherence to contamination control protocols.Contribute to operational performance goals, including safety targets (TRIF, near misses), customer satisfaction (NPS), employee engagement, and financial KPIs (rework, variance, productivity).Qualifications:Journeyperson Heavy Equipment Technician certification or relevant experienceMinimum 4 years of experience with Caterpillar equipment and enginesProven leadership and supervisory experienceStrong understanding of: Caterpillar product lines and service systemsWarranty and goodwill processesJob Hazard Analysis (JHA) and hazard assessmentNSC compliance and safety protocolsContamination control and undercarriage componentsFinancial acumen and ability to interpret KPIsFamiliarity with collective agreements and performance management processesAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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