Revenue Operations Manager

About UsBehind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.About the RoleWe are a fast-growing B2B SaaS company seeking an experienced Revenue Operations Manager to own and optimize our go-to-market technology stack and processes. This role serves as the connective tissue between Sales, Marketing, Finance and Customer Success, ensuring data integrity, process efficiency, and actionable insights across the revenue organization.Key ResponsibilitiesSalesforce Administration & ConfigurationOwn and administer the Salesforce instance, including user management, security settings, profiles, permission sets, and role hierarchiesDesign, build, and maintain custom objects, fields, page layouts, record types, validation rules, and formula fieldsCreate and optimize Flows, Process Builder automations, and approval processes to streamline sales workflowsManage integrations between Salesforce and other GTM tools (marketing automation, enrichment tools, Maxio, etc.)Partner with Finance to maintain consistent ARR field logic, pricing structures, discount governance, and renewal tracking.Ensure data quality through deduplication, enrichment processes, and governance policiesWork with Sales Leadership to identify friction points in the sales cycle and implement process or tooling improvements that increase seller productivity.Support the adoption and optimization of sales methodologies (e.g., discovery frameworks, mutual action plans) within Salesforce.Reporting & AnalyticsBuild and maintain dashboards and reports for sales leadership, marketing, and executive teamDefine, track, and analyze key revenue metrics: pipeline velocity, conversion rates, ARR/MRR, CAC, LTV, churn, and expansion revenue, among other metricsMonitor and reconcile revenue and pipeline data with Finance to support forecasting and reportingMaintain a single source of truth for ARR and pipeline reportingCreate forecast models and pipeline analysis to support strategic planningDeliver actionable insights through regular reporting cadences and ad-hoc analysisProcess Design & OptimizationImplement and maintain AI agent  and rules‑based automations (e.g. lead scoring and routing, draft response generation) to make GTM motions smarter and more efficient.Map, document, and continuously improve lead-to-sale processesDefine and enforce lead scoring, routing, and assignment rulesPartner with Sales and Marketing to improve MQL-to-SQL conversion and handoff processesOwn the end-to-end revenue lifecycle definitions (MQL - SQL - Opportunity - Closed Won - Renewal/Expansion) across Sales, Marketing, and Customer Success.Ensure seamless data flow and integration across Marketing Automation, CRM, and CS platformsDefine, document, and maintain standardized CRM field definitions, inputs, and data quality controls to ensure consistent, accurate reporting across Sales, Marketing, and FinanceEstablish data governance policies and processes to maintain tool integrity and cross-team adoptionTrain and enable end users on tools and best practicesQuota ManagementAdminister, track commission and compensation plans in collaboration with FinanceRequirementsRequired Qualifications5+ years of Revenue Operations, Sales Operations, or Business Operations experience in B2B SaaSSalesforce Administrator certification required; Advanced Administrator or Platform App Builder preferredExpert-level proficiency in Salesforce configuration: Flows, custom objects, validation rules, reports/dashboardsExperience supporting revenue forecasting and SaaS metrics (ARR, CAC, LTV)Familiarity with AI tools and proactive about finds ways to leverage them to scale and accelerate operationsStrong experience building complex reports and dashboards with multi-object relationshipsDemonstrated track record of improving sales productivity and pipeline efficiencyExperience with CPQ tools (Salesforce CPQ, DealHub, PandaDoc)Proficiency with data analysis tools (Excel/Sheets, SQL, BI tools like Tableau)Excellent communication skills with ability to translate data into business recommendationsExperience in a high-growth startup or scale-up environment (Series A through C)Preferred QualificationsExperience with marketing automation platforms (Pardot)Familiarity with revenue intelligence tools (Clari, Gong, Chorus)Experience implementing or managing customer success platforms (Gainsight, ChurnZero)Knowledge of data enrichment tools (ZoomInfo, Clearbit, Apollo)Basic coding skills (Apex, JavaScript, Python) for advanced customizationCompensationSalary Range: $77,668 - $97,502Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you’re excited about the opportunity but the listed salary range doesn’t fully align with your expectations, we still encourage you to apply. We’re open to discussing a competitive package that reflects your background and expertise.BenefitsWe're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:Flexible work hours and work arrangementsBenefits coverage from Day OneAnnual winter holiday shutdownThree weeks vacationWellness reimbursementProfessional development supportCareer growth opportunitiesGreat culture working in the heart of the Kanata North Tech Park