Operations Officer II

We are seeking a detail-oriented and motivated Operations Officer II to join our Wealth Operations team in Ottawa. This is a 100% back-office role focused on the accurate processing of various Retirement Income Fund (RIF) requests, including manual requests, account application updates, and complex calculations. This is a 6-month contract with a strong possibility of extension or permanent conversion based on performance and business needs. It is an excellent opportunity for professionals or recent graduates to gain experience within a premier financial institution.Work Location: 100% Onsite (5 days per week) at Ottawa, ON.Schedule: Monday to Friday, core business hours (37.5 hours per week).Start Date: ASAP.As an Operations Officer II, you will be responsible for executing financial transactions accurately and on time while adhering to strict Service Level Agreements (SLAs). You will handle various RIF-related tasks, such as processing New Account Application Form (NAAF) updates and LIF maximum amount calculations. This role requires high technical comfort with Excel-based tools and the ability to work collaboratively within a team of 11 members in a fast-paced environment.AdvantagesProfessional Growth: Gain hands-on experience in Wealth Operations with a globally recognized bank, offering a great platform for career networking.Long-Term Potential: Strong possibility for contract extension or permanent hire based on individual performance.Supportive Culture: Join a collaborative 11-member team that prioritizes shadowing and peer-to-peer training.Stable Schedule: Predictable Monday to Friday schedule without a rotational requirement.ResponsibilitiesTransaction Processing & Operational SupportAccurate Execution: Perform general to specialized transactions, including RIF basic manual requests and NAAF update requests, ensuring compliance with established procedures.Calculations: Conduct precise LIF maximum amount calculations and other financial data adjustments.SLA Adherence: Prioritize and manage your workload to meet productivity and quality targets within defined Service Level Agreements.Issue Resolution: Identify and escalate processing or operational issues based on a solid understanding of the underlying cause, connecting with partners to facilitate resolution.Relationship Management & Quality ControlStakeholder Support: Support internal partners with incoming transactions, validating information, and performing adjustments within your authority levels.Process Improvement: Identify opportunities to enhance service delivery and support the implementation of process improvement initiatives.Documentation: Ensure all data entry and documentation are accurate and reflect current regulatory and internal guidelines.QualificationsMandatory Requirements Technical Skills: High proficiency in MS Excel with the ability to confidently run and manage EUCs (Excel-based macros).Experience: 2–4 years of professional experience in an operations or administrative role. (Recent graduates with strong co-op or internship experience are encouraged to apply).Attention to Detail: Meticulous attention to detail and a high degree of accuracy in data entry.Adaptability: A quick learner who takes initiative and can adapt to changing workloads and procedures.Soft Skills: Exceptional team-player attitude and strong time-management skills.Education: A University degree is preferred.Preferred Qualifications Prior experience within a banking or financial institution.Knowledge of Retirement Income Fund (RIF) products.Familiarity with IBM/Kyndryl systems.SummaryIf you have a passion for high-volume hiring and a desire to contribute to a leading financial institution, we encourage you to apply. This is an excellent opportunity to develop your career and make a significant impactRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.