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Shareholder Services Senior Representative
2 weeks ago
Job DescriptionWhat is the opportunity?In this role you are responsible for professionally answering all incoming inquiries from Clients and their advisor channel in both English and FrenchYou will demonstrate professionalism and composure when engaging with both with Clients and their advisor channel and collaborate with internal supporting teamsYou will aim to deliver exceptional service and contribute to the business goal, develop a detailed understanding of clients’ businesses to ensure SHS interacts with the clients operations effectively, and escalate complete or unresolves issues to Management for timely resolution.What will you do?Perform all required responsibilities including but not limited to, information on accounts related to the processing of transactions, production of statements, tax slips, A$M, WealthLink Pin/Admin Support, address changes, PAC/DCA stops, etc.Work with Team/Supervisor to provide and produce above average Quality+ and SLS statisticsContribute to the retention of the existing Client base through effective client issue resolutionDevelops a detailed understanding of clients’ businesses to ensure SHS interacts with the clients’ operations effectivelyUtilizes subject matter expertise to provide critical support to in respect of all Shareholder Services Client related and queriesIdentify opportunities for improvements in internal/client operations and offer recommendations where appropriateWhat do you need to succeed?Must-have Bilingual (French) required, communications skills (both written and oral)Pertinent industry & regulatory/compliance requirements2 -3 years of experience within Shareholder Services/Record Keeping or similar multi-client administration environmentStrong working knowledge / experience in the financial services industry. Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered ProductsDemonstrated ability to work successfully in a fast-paced, high stress environmentCommunicate effectively with both internal and external client groupsAbility to work shift work during the hours of operations of the Customer Contact Centre Monday to Friday and have flexibility to work overtime as requiredWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateOpportunity to obtain hands-on experience throughout your roleWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensationJob SkillsActive Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product ServicesAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2025-12-03Application Deadline:2026-01-02Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveCompensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.Pay RangeThe expected pay range for this position is:$50,000.00 - $85,000.00The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.Inclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
