Seasonal Sale Associate, UGG

2 days ago

Vaughan, Canada Deckers Brands Full time

About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.SummaryOur Sales Associates are critical to the success of our stores. As a Sales Associate,it’s your job to create the best possible customer experience.It’s your job to listen to each customer and offer recommendations and current product knowledgein response totheir needs.You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.As a SalesAssociate,you operate as part of dynamic teamand youcooperate to achieve business goals.This is a seasonal position, lasting for 2-5 months.DescriptionAs an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty.You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave.You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive,cheerful attitude with customers and team membersandpromote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone. In your role as aSales Associate,you understand that your role extends beyond the sales floor. You know how to operate the cash register,handle money accurately, check inventory daily and ensure products are stocked and available forcustomers,andmerchandizeproduct in accordance with Visual Merchandisingstandards. Youalsomaintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond totheft in accordance with our policies.As an UGG Sales Associate you understand that you are an integral part of a team;youreport to work on time and notify your Store Manager in advance if you will be late or absent.Core CompetenciesAs a successfulSales Associate,you know how to:Ensure the highest level of customer service possibleas outlined in our Service Training ProgramPrioritize brand and product knowledge trainingin customer interactionsCommunicate effectively with customers, team members, management, and corporate stakeholdersContribute to a team and cooperate to achieve goalsMulti-task in a fast-paced environmentRespond to problem situations with professionalism Think criticallytosolve problems and approach challenges with agilityKey QualificationsTwo (2) yearsofretail store experience preferred.High School DiplomaExcellent verbal and writtencommunication skills and ability to convey the UGG andDeckersBrands Vision and Mission to your team members and customersHighly motivated team player and self-starterAdditional Requirements Flexibility of schedule and hours to meet the needs of the business.Proficient in Microsoft Office suite of tools and applications. 

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