Operator - Security Command Centre - Vernon.

3 days ago

Vernon, Canada Paladin Security Full time

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you Job Skills / Requirements In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.We are seeking experienced Operators for a full-time role, either on afternoon shifts or overnight (graveyards). All schedules include at least one weekend shift. RESPONSIBILITIES:Monitor alarm events, live incidents, and surveillance videoDispatch emergency services and security staff when neededHandle after-hours service requests and triage tech/system issuesMaintain detailed incident logs and evidence reportsOperate integrated software platforms (CCTV, Access Control, Intrusion)Manage high-volume communication via phone, email, and internal systemsConduct daily compliance auditsRemain calm, organized, and professional in high-stress scenariosOther duties as required to meet operational needsREQUIREMENTS:Minimum 1 year of work experience in the security industryMinimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experienceMinimum 6 months using integrated security systems (CCTV, access control, intrusion detection)Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)Positive customer service experience in a professional environmentStrong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpmLegal authorization to work in CanadaStrong time management, organizational, and prioritization skillsAbility to work independently in high-pressure, fast-paced environmentsHigh level of discretion and confidentiality in handling sensitive informationExperience working with Photo ID software, hardware, and HID card systemsExperience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)#ON1

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