Senior Clinical Trial Analytics Monitor I

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Bridgewater (Greater New York City Area), New Jersey, USA, Shanghai (Pudong Zhangjiang New District), China and Taipei, Taiwan. Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success. Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest. To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as Senior Clinical Trial Analytics Monitor I for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy. Key Accountabilities:  CTT CDD Library Standardization Partner with stakeholders across various business units (Clinical Operations, Medical Affairs, Data Management, Statistics, and Project Management, etc.) to gather reporting requirements and ensure alignment on data reporting needs and priorities. Act as a bridge between CTT technical teams and Sponsor/Everest teams to ensure reporting solutions are accurate and insightful. Lead the collection and documentation of Library reporting needs across departments to identify overlaps and standardization opportunities. Define and enforce consistent metrics, KPIs, and business definitions to ensure comparability and clarity across indications. Design and develop interactive dashboards and standardized reports using BI tools (e.g., Spotfire, Medidata CDS, etc.). Build scalable and repeatable reporting solutions that serve the broader needs of the organization. Ensure data accuracy and consistency across reports by validating sources, applying proper transformations, and performing quality checks. Collaborate with CTT developers and IT to troubleshoot and resolve data issues impacting report integrations. Contribute to the establishment and enforcement of BI reporting standards, naming conventions, and documentation practices. Maintain a central repository of standard reports and dashboards for enterprise-wide access and visibility. Track and analyze key performance indicators (KPIs) to support data-driven decision-making across business units. Proactively identify trends, anomalies, and opportunities for improvement through reporting outputs. CTT CDD Startup and Development Provide excellent client service and support during start-up activities, demonstrating subject matter knowledge and providing guidance and advice on solution designs and processes. Generate, maintain, and/or review CTT CDD Requirements Specification documents. Develop CTT CDD study test plans for newly developed projects or perform User Acceptance Testing (UAT) on newly developed projects with CTT CDD. Execute CTT CDD application test planning, test plan and test script development, and Stage I and II testing activities for CTT CDD applications (newly developed applications or application change requests). These tasks are performed in a systematic and very detailed manner using the CTT CDD Requirements Specification document as the base for testing CTT CDD functionality. Generate, maintain, and/or review Quick Reference Guides for all CTT CDD studies. Conduct CTT CDD web-application demonstrations to Sponsors, as well as training demonstrations to study team members. Support communications and coordination with Sponsors, Study Team Members, Depot personnel, and internal Everest data management and statistical leads across the CTT CDD development lifecycle. CTT CDD Capability, Product Development, and Team Support Drive, collaborate, and support quality assurance procedures on CTT CDD applications. Analyze CTT CDD monitoring and support trends to identify new CTT CDD core features that will improve efficiency, effectiveness, user satisfaction, and market competitiveness to support CTT CDD Library development planning. Provide analytical, report generation, and project execution support to CTT CDD and Everest management team members for internal CTT CDD product/capability development initiatives. Lead and support ad hoc business development initiatives for the CTT CDD unit (i.e., prepare and perform demonstrations, create presentation materials). Qualifications and Experience: A bachelor’s degree in health science, physical or biological fields, or computer science. At least five years of experience in clinical research data analytics and BI reporting implementation. At least four or more years of experience in programming languages SQL, PL/SQL, R, Python or SAS. Experience in development and maintenance of enterprise clinical data standards. Ability to think on the spot and apply critical thinking skills to triage user issues and formulate optimal responses. Ability to effectively and appropriately interact with clients and Everest internal staff via telephone and written email communications. At least four or more years of experience in clinical trial data processing, technology delivery, process analysis and design, software development lifecycle, software testing, and project management. Experience with client relationship management. Comfortable using web application technologies and has prior customer service/support experience. Comfortable with technology and web‑based tools. Aptitude to learn and retain CTT CDD application rules and support procedures and broader related clinical trials processes to effectively troubleshoot and support user inquiries. Adaptive to varying customer knowledge and skill levels (patience). Adhere to all company security and privacy standards, and other policies and SOPs. Good organizational skills and the ability to handle multiple tasks.