Scotia Jarislowsky Fraser Portfolio Administrator

   Requisition ID: 249403Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose  To work closely with the Relationship Managers in the management of the overall book of business by providing effective and efficient client service and in the execution of business development related activities.  The role is a dedicated client servicing support role, designed to create capacity and support the Relationship Managers to focus on value-added client activities.    Additionally, the Portfolio Administrator will support and deliver upon the market and regional goals of operational excellence through ongoing review and enhancement of processes, practices and execution methods. The Portfolio Administrator understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring that all activities conducted are in compliance with governing regulations, internal policies and procedures.   Major Accountabilities Client Service Strong understanding of SJF value proposition for Consistent delivery of the desired client experience during all client interactionsKey point of contact for clients on behalf of assigned Relationship ManagerResponding to client inquiries in a timely, responsive and professional manner, including executing on client cash management requestsEscalating issues to the Relationship Managers and or Governance & Operations Manager as appropriatePreparing routine client correspondence and ad-hoc, customized client reportingActively supporting the implementation of client wealth strategies through detailed and accurate management of portfolio administration tasks and activitiesQuality, timely  and effective management of account opening processCoordinating and managing the end to end client onboarding processes with respect to operational and administrative processesPreparing for client annual reviewsMaintaining accurate client information and files in electronic or paper format as may be requiredReviewing processes and providing recommendations to improve the client experience, add  value and enhance efficiencies through implementation of best practices and ongoing process reengineeringFollowing up with clients on missing or incomplete documentationUsing strong knowledge of the Bank’s, Scotia Wealth and SJF diverse products and services, to ensure the client’s needs are well understood, documented and satisfiedPartnering with all internal product/service business partners, as required ensuring client needs are metActively listening and seeking client feedback on products, services and the delivery of client experience for purposes of client service and opportunity identificationConsistently executing on Scotia Wealth and SJF service standards through  proactive contact, central client point of contact, recording and maintaining the Client Contact databaseResponding to client and Senior Management inquiriesResolving client issues expeditiously and accurately and/or escalating problem situations when appropriateProactively identifying and implementing strategies to address client needs Support Relationship Managers Preparing, creating and customizing of client reportsWorking with Trust Officers to ensure that all investment strategies and principals are applied appropriatelySupporting Relationship Managers to execute upon business planning activities and eventsProviding Portfolio Administration support functions as required for Estate & Trust portfolios and/or direction to Portfolio Administrators.Ensuring a comprehensive understanding of each client’s financial needs, risk tolerance, and long-term objectives by maintaining ongoing dialoguestaying abreast of any changes in client lifestyle / needs or capital market conditions that may affect clients’ financial objectivesAccurate management of client information and data through use and knowledge of applicable systemsDemonstrate strong organizational skills and attention to detail in order to successfully support the team and relationship managers Business Development Coordinating prospecting and business development activities on behalf of the Relationship ManagersSupporting the execution of marketing strategies to attract and retain valuable clients i.e. coordinating internal/external professional presentations and reportsCoordinating interactions between clients / prospects and the Relationship Managers and Team of Experts or other Scotiabank PartnersLiaising with internal referral sources to ensure timely communication, response and resolution to inquiries and relationship management needsPreparing materials for business development meetingsFollowing up on action items from business development meetingsIdentifying referral opportunities to Scotia Wealth partners, ScotiaMcLeod, Commercial Banking, Retail and other key partners Risk Management/Compliance Minimizing the Bank’s exposure to risk by maintaining awareness and ensuring compliance/adherence to all procedures, regulatory activities and guidelines including Privacy, Anti-Money Laundering, Anti-Terrorist Financing, FCAC, Know your Client, Occupational Health & Safety and Guidelines for Business ConductSupporting the Relationship Managers in maintaining client portfolios in accordance with established firm strategy which includes, utilizing the Central Portfolio Models and pools, focusing on client segmentation and client’s risk appetiteParticipating in all aspects of compliance and the identification of actions or changes in policy and/or procedures in order to remediate non-compliance in the business.Adhering to bank and firm standards, policies and business practices to ensure that Private Investment Counsel is meeting the appropriate regulatory and compliance requirements as they relate to both new and existing accountsEscalating, documenting and reporting any unusual occurrences, suspicious or fraudulent activities, as per established procedures Team Membership Contributing to the effective functioning of the SJF teamFostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagementBuilding effective working relationships across the team and with various business line, internal and external stakeholdersMaintaining a high level of client serviceFacilitating a culture of open and honest communicationActively participating and contributing to coaching sessions, touchbases and team meetingsEncouraging the generation of new ideas and approachesActively sharing knowledge and experience to enhance the development of all team membersDeveloping and executing a meaningful employee development plan.   Education/Work Experience/Designations University Degree (Business, Economics, Accounting, Finance), College Diploma or equivalentCSC, industry experience and/or Investment management knowledge is an assetTwo years industry experienceStrong relationship management skillsProficient in providing support to sales and business development activitiesStrong interpersonal, communication & listening skillsResults/Goal achievement orientedSelf- motivated and disciplinedExecutes with IntegrityProficient in the completion of a Financial PlanThorough knowledge of each Scotia Wealth & SJF Business Line’s value proposition and product and service offering in order to identify opportunities across the Scotia Wealth partnersWorking knowledge of the products and services offered by Scotiabank partners in order to identify and refer clients as appropriate.  #SWM#LI-TP1#LI-Onsite Location(s):  Canada : British Columbia : Victoria Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.