Systems Configuration Specialist

Description : Systems Configuration SpecialistLean Industries (Lean Software Services, LSS Software Holdings)About the Company: Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly configurable workflow-based solution, the software is typically installedat large financial institutions and merchant acquiring companies.Lean is growing rapidly, and we seek self-motivated individuals to assist us with customer support, market growth and ongoing project tasks.We offer a competitive salary, benefits package and a stimulating environment.Locations Dayton, OhioMarkham, ON, Canada (Toronto area)Remote locations will be considered for the right candidatesJob TypeFull-timeOverview:The Systems Configuration Specialist will create, enhance, maintain, test and implement system specific workflows and configurations.Core Skills:Understanding of the financial disputes process lifecycle, encompassing all major payment card networksStrong communication skillsReading and writing technical requirementsUsing internal and external tools for workflow creation and testingJob Responsibilities:Understand the dispute resolution lifecycle for major networks (Visa, Mastercard, Amex etc.) and implement network specific business use cases in system workflowsMaintain said workflows with regular updates and enhancementsCommunicate proactively with all internal and external personnel to identify configuration problems, create solutions, and implement efficiency improvementsActively collaborate with software configuration, development and QA peers throughout the projectReading and writing technical requirementsDocument technical specifications for the deliverables in a knowledge baseJob Qualifications:Minimum 4-year college or university degree in technical subjects such as computer science, engineering or business administrationDemonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, and PowerPointStrong preference for candidates possessing experience in retail banking, card issuing, merchant acquiring, and/or similar industry experience such as in the electronic payments processing spaceTechnical background and experience implementing and supporting enterprise software applications in complex business environmentsPrior experience in clientservice or service desk role is a must - Demonstrated experience with issue troubleshooting and issue resolution cycleDemonstrated experience discovering, collecting and documenting business requirements and specificationsPrior experience with business process management software, workflow automation software, and robotics technology strongly recommendedExceptional English written and verbal communication skills with the ability to communicate with Clients in one-on-one and in large group settings, both onsite and remoteWell-organized with the ability to work independently of direct manager oversightClient-oriented and highly cognizant of the importance of customer serviceAcquiring new knowledge rapidly and interpret functional and non-functional requirements quicklyPrior experience with, and a preference for working at, a small, growth-oriented company.Ability to travel globally (including possession of a valid passport); manage travel itineraries and travel expenses, until reimbursedPrior exposure to SQL Server from a database query perspective is a must. Similar experience with Oracle database technologies is desirableExperience supporting and trouble-shooting J2EE/Java-based web applicationsExperience supporting and trouble-shooting Tomcat, JBOSS and WebSphere based environmentsDemonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, PowerPointCompetencies:ApproachabilityProblem SolvingDealing with ambiguityTime ManagementPriority SettingLearning on the flyBusiness Unit: Lean - CanadaScheduled Weekly Hours:37.5Number of Openings Available: 1Worker Type: RegularMore About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.