Technical Support Consultant

Company : IWK Health Req ID: Department/Program: MHA Learning Health System, Mental Health And Addictions Location: Halifax Type of Employment: Permanent Hourly FT (% FTE) x 1 position(s)Start Date: February Union Status: Non-union, Management/Non Union Bargaining UnitCompensation: $33. - $42. /hourClosing Date: January 30, (Applications are accepted until 23:59 Atlantic Time) This is not a designated position; however, preference will be given to qualified candidates who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and/or 2SLGBTQIA+. Please self-identify on your application. IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately employees, physicians, volunteers and learners at sites across . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our , and enjoy access to enhanced and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive. Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.The Opportunity Reporting to the Manager, Quality, Innovation, Research and Training, Mental Health and Addictions the Technical Support Consultant will perform and complete various types of day-to-day administrative and technical coordination duties. The Consultant will provide direct support (e.g., one-on-one, or small group) training, consultation, guidance on clinical workflow integration of digital tools and problem-solve basic technical solutions. The consultant will collaborate closely with leadership and teams to promote consistent service delivery of digital solutions and embrace the adoption of best practices, service excellence and continual improvement approach to digital innovation. The consultant will support the team by leading quality checks, updating online content and information organization, proposing improvements and new functionality, and generating reports. We're looking for someone who is passionate about the latest technology, is a self-starter, and is eager to learn and grow with us.Hours of Work Monday to Friday, flexible work hours may be required. There is travel required (up to 50% - local travel to other sites within the program).Your Qualifications Post-secondary education, Bachelor’s degree in a related field or an equivalent combination of education, training, and experience required. Minimum of 2 years’ experience in information technology applications and support. Experience with mental health and addictions or related health care field an asset. Previous experience in data auditing/privacy processes preferred. Proficiency in the use of the Microsoft Office Suite (including Word, Excel, PowerPoint, and Outlook) and other software as required. Previous experience in development and delivery of adult technical training required. Previous experience with a diverse range of digital related functions and activities. Experience with Learning or Knowledge Management Systems an asset. Advanced knowledge of PC environment, software, hardware, and changing technologies. Ability to quickly learn new software, acquire and maintain current knowledge to provide technically accurate solutions to users. Able to read and understand technical manuals, procedural documentation, and guides Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination considered an asset. High analytical mind with the ability to pay particular attention to details, which enables them to find the right solutions to various problems by thinking creatively and outside the box. Experience creating training materials and clearly communicate technical concepts to non-technical clients. Project based training and support experience. Well-developed oral and written communication and interpersonal skills. Experience in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential. Excellent interpersonal, customer service, and communication skills by email, phone, and in person. Self-motivated and directed to effectively prioritize and execute tasks. Ability to multi-task when required, deal with conflicting priorities, and coordinate projects to deadlines with a high degree of accuracy and attention to detail. Ability to maintain confidentiality is essential.