Capital Collections Specialist

7 days ago

Montreal, Canada Lightspeed Full time

Hi there Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might be in the right place.We’re looking for a Capital Collections Specialist to join our Capital Operations team. You’ll play a key role in helping Lightspeed merchants stay on track with their Capital advances — investigating issues, leading repayment conversations, and driving positive outcomes for both merchants and the business.This role is available across Canada (preferably Montreal or Toronto), and we’re open to remote work as long as you can work 9 a.m.–5 p.m. EST.What you’ll be doingManage a high-volume portfolio of delinquent Capital accounts (30–40 per day)Conduct outbound calls and emails to understand repayment challengesInvestigate account discrepancies and identify root causesNegotiate repayment plans, restructures, or settlements where appropriateMaintain accurate and compliant documentation for every interactionMeet cure rate and SLA targets to protect portfolio healthCollaborate with Risk, Capital, and Operations teams when files require escalationProvide a respectful, human, and solutions-focused experience to every merchantWhat you need to bringWe’re looking for a mid-level professional who has experience with:Collections, financial services, lending, MCA, or similar customer-facing financial environmentsLeading confident conversations on the phone — including challenging onesInvestigating and solving problems independentlyManaging high-volume workloads while staying organized and detail-orientedCommunicating with empathy, clarity, and resilienceAs a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.Bonus points if you have:Experience with SMBs, POS systems, or fintechPrevious work in Capital, risk, recovery, or credit operationsStrong analytical skills and comfort with documentation-heavy workflowsWe know people are more than what’s on their CV.If this sounds like the right challenge for you, hit Apply and let’s talk.Be a changemakerYou’ll enjoy:A flexible work environment that empowers you to do your best workA culture that celebrates performance and impactThe chance to make a difference in a team that’s big enough to grow, but lean enough for your voice to matterCareer-defining opportunitiesPlus benefits designed to keep you happy, healthy and fulfilled:Flexible paid time off & remote work optionsEquity options — because this is your company tooPension plan contributionsTraining and development opportunitiesHealth & wellness creditPaid time off to volunteerInterest groups, social committees and employee-led networksComputer purchase program (get your own MacBook)Enhanced parental leaveFuel your growth. Find your people.At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you — all within a driven, diverse, and inclusive team that’s passionate about empowering our communities.

  • Capital Collections Specialist

    6 days ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might be in the right place. We're looking for a Capital Collections Specialist to join our Capital Operations team. You'll play a key role in helping Lightspeed merchants stay on track with their Capital advances — investigating...

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    6 days ago

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    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Well… you might be in the right place.We're looking for a Capital Collections Specialist to join our Capital Operations team. You'll play a key role in helping Lightspeed merchants stay on track with their Capital advances — investigating issues,...

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