Traffic Controller

DescriptionResponsible for providing friendly customer service and carefully directing traffic.Hours can range between Monday - Friday 7:00am - 5:00pm (Approximately 4hours per shift).**Changes to this schedule are subject to operational requirements.NOTE: Hours are reduced during College breaks and May through August. Shift times may vary based on the demands of the college.  Key Responsibilities Ensure positive experiences for all Impark partners and clients. Ensure work area is maintained to Impark standard.  Will be cross trained on Valet, Attendant and CSR positions, to assist when required.  Assist customer inquiries. Drive customer success by answering questions, providing     directions, respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.  Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.   Traffic control: assist in directing traffic, including but not limited to guiding traffic at the entry and exit at the parking premises.  Assist where required with the blocking/position barricades of areas or parking spaces as per the requirements of the property management and arrange for towing service when necessary.  Perform vehicle counts, when required, to ensure garage does not over fill available spaces. Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle.  Immediately report any accidents, incidents, or safety concerns to the manager or shift lead.  Assist in the maintenance and repair of parking equipment, as directed by the operations manager.  Assist with jacking and moving vehicles when required. Immediately report any incidents or claims to Operations Manager or Shift Lead.  Parking stall count, ensuring parking vacancy available.  Work effectively as a team with your Manager and Co-Workers  Putting away signage from the street  These are guidelines and express the minimum expectations, other duties may be assigned. Skills, Knowledge and Expertise Excellent communication and interpersonal skills  Excellent customer service skills  Excellent organizational skills  Basic math  Previous experience an asset but not required.  Computer skills are required.  At least 18 years of age  Preferred Experience & Skills Prefer high school diploma or equivalent. Comfortable with devices running both Android and Apple Operating Systems Excellent verbal and written communication skills Benefits Canada:  (Full-Time Employee Only)  Medical/Vision  Dental  Life Insurance  AD&D  STD  LTD - offered based on employee group  RRSP - offered based on employee group  EAP - offered based on employee group  Vacation  United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.   A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.  Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf.   Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.  The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.