Client Support Manager
7 hours ago
As a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service strategies.Job Duties:Act as Customer Account Manager for large and small Evertz CustomersManage Service Level Agreements and ensure all commitments are metObtain and organize all customer documentation and diagramsProvide regular reporting for customer system performance and incidentsLead recurring customer update meetingsManage small teams of engineers, focused on customer related issuesPrioritize workload and delegate effectively to qualified resourcesEnsure team adheres to all approved processes and proceduresAct as an escalation point for EvTOC teamFacilitate escalations to the management and other internal Evertz teamsPlan, organize and lead customer project deploymentsLead continuous process improvement and ensure documentation is updated accordinglyHighlight training requirements and schedule resources accordinglyOversee document repository and suggest improvements to simplify structureQualifications:Previous experience managing large projects with tight timelines.Excellent oral and written communication skills and the ability to train and manage employees.High level of interpersonal and customer skills to work with others, motivate employees, and assign work as requiredDetail-oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency.Computer aptitude with proficiency in Microsoft Office, Word, Excel, Outlook.Detail oriented with strong analytical and problem-solving skills.Technical Diploma/Degree or equivalent work experience (preferred).Familiarity with one or more of the Evertz suite of products is strongly recommended.Broadcast and/or Network Experience is an asset.Ability to work in a fast-paced, dynamic environment with many changing priorities.Self-motivated with the ability to take initiative in identifying and resolving problems independently.Ability to travel internationally.What we offer:Employer funded benefits programCompetitive total compensation packageWork-life balanceEmployee Assistance planEmployee Discount PlatformCareer progressionCasual work environmentSocial events and sports teams
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Client Support Manager
3 weeks ago
Burlington, Canada Evertz Full timeClient Support Manager (CSM) As a Client Support Manager, you will be the primary advocate for valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will foster strong client relationships, maintain detailed records, and enhance customer service strategies....
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Client Support Manager
3 weeks ago
Burlington, Canada Evertz Full timeClient Support Manager (CSM) As a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and...
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Client Support Manager
4 weeks ago
Burlington, Canada Evertz Microsystems Limited Full timeAs a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will foster strong client relationships, maintain detailed records, and enhance our customer service strategies. Duties - Act as...
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Client Support Manager
2 weeks ago
Burlington, Canada Evertz Full timeOverviewAs a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer...
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Client Support Manager
1 week ago
Burlington, Canada Evertz Microsystems Limited Full timeEvertz is looking for a Client Support Manager to join our growing team. Reporting to the Senior Manager of the Technical Operations Centre, the CSM will be an advocate for current clients. The CSM will be tasked with keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, and...
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Client Support Manager
2 weeks ago
Burlington, Canada Evertz Microsystems Limited Full timeEvertz is looking for a Client Support Manager to join our growing team. Reporting to the Senior Manager of the Technical Operations Centre, the CSM will be an advocate for current clients. The CSM will be tasked with keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, and...
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Client Support Manager
4 weeks ago
Burlington, Canada Evertz Full timeAs a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service...
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Client Support Manager
7 days ago
Burlington, Canada Evertz Microsystems Limited Full timeAs a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service...
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Client Support Manager
7 days ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full time $80,000 - $120,000 per yearAs a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service...
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Client Support Manager
5 days ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full time $80,000 - $120,000 per yearAs a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service...
