Store Manager, Wonderland Rd S

Store General Manager – Pro Hockey LifePro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.What you will doCustomer Service:· Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.· Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.· Achieve Net Promotor individual store targets.· Ensure Staff Onboarding is delivered to the company’s expectation.· Become an Ambassador of Canadian Tire’s Triangle Rewards Program· Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.Store Operations:· Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs· Effectively utilizes meet all store operating initiatives and directives according to required timelines.· Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.· Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.· Oversees preparation for annual inventories.· Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.· Efficiently manages store weekly scheduling and Roster Management· Leverages Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs for both Retail/Ecomm and Pro Shop ServicesTraining:· Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support.· Follow up to ensure execution of Weekly Plans for the store.· Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.· Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.· Hold team accountable to complete required training within time limits working with the Assistant Store Manager· Provide resolution for all customer concerns.· Develop and lead recruiting and hiring strategy for store, maintaining a full roster.· Establish succession plans through continuous training and development leveraging HR partners.Leadership:· Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.· Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.· Follows the disciplinary process consistently and impartially.· Promotes and maintains a positive and motivating work environment.· Provides mentorship to teams and influences continuous growth,· Sponsors encourage to support community engagement efforts.What you bring· Proven Leader and Mentor· Proven ability to build and manage daily store execution plan.· Exceptional communication skills & organizational skills· Understanding of P&L Statements· Financial Discipline in understanding OPEX Control, including Wage Cost Management· Superior training and coaching skills· 5 years of retail management experience· High energy, enthusiastic individual who is driven to succeedWhat you’ll get· Excellent Discount Program· Flexible Scheduling· Benefits and Savings Options· First Class Training Platforms· Team Environment· Employee Resource Groups· Jumpstart CharitiesWe thank all applicants for their interest; however only those candidates selected for an interview will be contacted.#LI-JD1