Switchboard Operator

7 hours ago

Toronto, Canada Michael Garron Hospital Full time

Overview Receives and directs incoming telephone calls to the appropriate department through a multi-line Switchboard. Ensures all emergency services are coordinated in accordance to the nature of the emergency such as paging: medical and hospital staff, codes and emergency alarms through our locating system. Education - Minimum of Grade 12. - Operator training/certification or customer service experience is an asset. Qualifications - Minimum 1 or 2 year of recent related switchboard experience required (hospital environment preferred). - Minimum 1 or 2 year of customer service experience required. - Excellent reading, written and oral communication skills required. - Excellent listening skills (accuracy in taking & relaying messages). - Demonstrated organizational and interpersonal skills required. - Proficient Computer skills, typing skills (35 - 40 wpm), including composing emails with a high level of accuracy. - Comfortable using Public Address system (making overhead announcements with clear pronunciation). - Maintaining strict patient confidentiality per hospital policy. - Demonstrated flexibility as it relates to hours of work, must be available to work weekends, statutory holidays and to provide ad-hoc coverage as required. - Demonstrated ability to work well independently and as part of a team in a demanding environment. - Proven innovation in problem solving with the ability to think critically and conflict r esolution skills required. - Ability to work well under pressure working accurately. - Demonstrate the standards of behavior as determined by Toronto East General Hospital. - Ability to work for long periods of time in a seated position. - Ability to work consistently with a keyboard and number pad in a fast paced environment. - Good work and attendance record required. - All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN), (formerly Toronto East General Hospital) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. - All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH. - All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices. Are you interested in this job? Header Profile options

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