Senior Business Systems Analyst
7 hours ago
Is this role right for you? In this role you will: Act as a liaison between business and technology on any new application or project scope Participate/lead discoveries around impact, that planned changes have, on the Contact Center platform, working with both the technology and business teams Identifies key players and stakeholders Communicates with outside teams that have a role to play in projects and gets the right parties involved Attends and leads scrums/huddles tracking and reporting critical data Supporting the release management process including OR and security Scans Owning/managing training and low level design documentation as part of new projects/implementation Roll out spotlight sessions to the team, communicating any new application scope Work closely with project/application leads to identify and address roadblocks and delays Escalate impactful development items causing delays Manage lower and production environment certificate renewals/updates Work with release management to secure approval for key release dates Ensuring all APM, MI Playbooks etc… are up to date Follow-up on KTLO, vulnerability and SWC projects, keeping stakeholders up to date and ensuring action items are completed Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: Bachelor's degree in Computer Science, Information Technology, or a related field 7+ years of experience of proven experience as a Business Systems Analyst, ideally with a focus on cloud based customer relationship management (CRM) systems Some project management skills Strong knowledge of business teams and processes specific to call centre environments Strong customer service skills Understanding of cloud technology, specifically could based platforms and CRM Fundamental understanding of application infrastructure and coding Understanding of Service Now Ticketing, JIRA, Confluence Time management and prioritization skills Ability to work with large teams and present data Understanding banking industry and products Understanding of call centre metrics (KPIs/SLAs) Experience working in the call centre environment is a big plus What's in it for you? Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
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Junior Business Analyst
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Junior Business Analyst
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