Property Claims Leader

Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunityOur Property Claims team is looking for Property Leader (Hybrid) to join their Field teamIn this role, the Claims Leader will build an environment for people to do the best work of their lives & build a stronger team by developing employee’s potential in their current role and for future career aspirations. The Claims Leader will also identify and collaborate with various team members to improve system conditions to impact the service for our customers, the environment for our people and our financial performance.The successful candidate will communicate effectively with confidence, curiosity, courage and in a collaborative manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those.This is a hybrid role and requires flexible working hours which may include weekend and after hours work based on business needs such as catastrophe events.What you'll do:People manager & architect:Identify, assess and retain the best possible talent to strengthen our businessUnderstand and know our people, support training and develop their capability in the role and work with them to support career aspirations while manage performanceHave honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.Lead effectively and positively through implementation of change.Understand and apply risk management controls proportionatelyEnsure technical development of claims file handlersComplete ride along inspections with your people to develop their technical acumen and work on superior scoping skills and look for opportunities to improve the customer experienceOperational & performance effectiveness:Create an environment dedicated to exceptional customer outcomes and champion the improvement to serviceUse data to understand how our people and the business unit are performing and initiate improvement activity through to execution.Customer demand analysis – assist in identifying the root cause of “waste and failure” in the business unitBe “in the work” to understand our people’s capability, our unit’s performance.Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer’s journey.Participate in the Quality assurance programme for your team. Identify and ensure training is addressed in a timely and effective manner.Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirementsTake full responsibility for the results of our team, how they contribute to the overall companies performance and understand the consequence and impact of key decisions you makeBusiness & Financial Acumen:Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our cultureExpert understanding of the claims experience while understanding the technical strategic direction for the claims fileLook for new and incremental ways to improve things every day for the customerClear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performanceMaintain the accuracy and integrity of the financial information captured in Aviva systemsIdentify and report on any suspicions of fraud or financial irregularities in line with existing Aviva proceduresInnovation:Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our businessLead change initiatives for the team and business functionWhat you'll bring:CIP or FCIP Industry designationUniversity Degree or College Diploma or equivalent Property technical work experience5 + years of working in Claims / insurance industry experience with a strong knowledge of Property2 years of experience leading peoplePerformance management and career development of othersCall Center / First Notice of Loss Catastrophic Event experienceTechnical competence in Personal and Commercial insuranceExcellent verbal and written communication skillsComputer proficiency; Excel, Word, PowerPoint, OutlookAbility to gain insight from data to improve the performance of our peopleSound decision making and problem-solving skillsPrior experience sketching and scoping building damageWhat you’ll getThe salary band for this position ranges from $95,000 to $115,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model.Outstanding career development opportunities.We’ll support your professional development education.Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally.Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.#LI-MP1 #LI-Hybrid