Maitre D', Executive Dining- CIBC

/Job Description/gThe Maître D plays a critical leadership role in delivering an elevated, discreet, and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service, cultivating exceptional guest relationships, and ensuring every interaction reflects precision, professionalism, and thoughtful hospitality.Leadership & Team ManagementRecruit, hire, onboard, and retain high-calibre front-of-house professionals.Train, mentor, and inspire the dining team to consistently deliver refined, polished service.Schedule and coordinate front-of-house staffing to ensure optimal floor coverage and seamless operations.Coach and develop the Concierge team as an integral part of the overall guest experience.Conduct performance evaluations, provide ongoing coaching, and implement corrective action when required.Ensure all front-of-house team members meet grooming, uniform, and professional conduct standards at all times.The Maître d’ plays a critical leadership role in delivering an elevated, discreet, and impeccably executed dining experience aligned with the standards of CIBC Executive Dining. This position is responsible for leading front-of-house service, cultivating exceptional guest relationships, and ensuring every interaction reflects precision, professionalism, and thoughtful hospitality.Operational ExcellenceEstablish and uphold the highest service standards across all aspects of the dining experience.Oversee daily floor operations, ensuring service is smooth, efficient, discreet, and well-paced.Manage reservations, seating, and guest flow with precision to maximize comfort and service quality.Maintain a strong, visible presence on the floor to oversee service execution and guest satisfaction.Conduct regular floor inspections to ensure cleanliness, readiness, and adherence to ambiance standards.Ensure full compliance with all health, safety, and hygiene regulations.Service Standards & Guest ExperienceAct as the primary point of contact for VIP and executive guests, fostering a welcoming, composed, and elegant atmosphere.Anticipate guest preferences and personalize service to consistently exceed expectations.Address and resolve guest concerns with discretion, professionalism, and sound judgment.Collaborate closely with the culinary team to ensure menu presentation, timing, and execution align with service standards.Tactfully de-escalate conflicts involving guests or staff, maintaining a calm and respectful environment.Uphold and enforce all service standards, policies, and procedures.Monitor service pacing, seating times, and dining room flow to avoid delays and maintain an exceptional guest experience.Continuous ImprovementDevelop and implement training programs to refine service techniques, consistency, and professionalism.Regularly review and enhance service procedures and best practices.Maintain close communication with management to ensure dining operations align with CIBC’s brand values and expectations.Monitor staff attendance, punctuality, and scheduling accuracy.Track guest trends, feedback, and preferences to inform service enhancements and menu development.Compile and analyze reports related to service quality, guest feedback, and team performance.QualificationsMinimum 3–5 years of experience as a Maître D' or Senior Front-of-House Leader in a fine-dining restaurant, private members’ club, executive dining room, or luxury hospitality environment.Proven experience leading, training, and scheduling front-of-house teams in a refined, service-driven setting.Strong understanding of formal dining service standards, etiquette, and discreet, executive-level hospitality.Demonstrated ability to manage guest flow, reservations, and dining room pacing with precision.Advanced knowledge of food and beverage service, including menu presentation, wine service, and coordination with culinary teams.Exceptional interpersonal and communication skills, with the ability to engage confidently and professionally with VIP and executive guests.Proven ability to resolve guest concerns and staff issues with diplomacy, discretion, and sound judgment.Strong organizational and time-management skills, with the ability to multitask and remain composed in a fast-paced environment.High level of professionalism, attention to detail, and commitment to service excellence.Working knowledge of health, safety, and hygiene standards applicable to hospitality operations.Legally eligible to work in Canada.