Quality Assurance Analyst

What You Will Do Plan, prioritize, and schedule QA activities based on project timelines, risk, and complexity. Develop test strategies, plans, test cases and documentation for individual projects. Manually test features, user experience, and workflows across devices and scenarios, including executing tests for websites, web apps, and mobile apps (iOS/Android), interactive experiences, emails, forms, APIs and our software platform, and logging high-quality defects with clear steps to reproduce, environment details, and evidence. Manage defect lifecycle: Triage, prioritize, retest fixes, and track closure; maintain test metrics and QA reports. Identify potential issues early in the development lifecycle and provide recommendations. Collaborate with project managers, developers, and stakeholders to clarify requirements and ensure alignment. Conduct exploratory testing to uncover edge cases, usability concerns, and potential risks. Track, prioritize, and manage defects using tools like Jira, ensuring timely resolution in collaboration with development teams. Contribute to continuous improvement of QA methodologies, reporting, and departmental processes by suggesting test data strategies, checklists, and lightweight QA standards to reduce defects upstream. Participate in requirement reviews, design discussions, and project planning sessions to provide a QA perspective. RequirementsQualifications & Experience - 3–5 years: Create/maintain test plans, test suites, and detailed test cases (functional, regression, cross browser/device). Testing websites, web apps, mobile apps, and APIs, including basic backend validation using Postman.  Contributing to or developing QA systems, standards, documentation, or departmental processes. Strong understanding of web technologies (HTML, CSS, JavaScript) and mobile platforms to support analysis and validation. Proficiency with QA and collaboration/documentation tools Creating and maintaining QA documentation, standards, processes, and best practices. Validating user flows, copy, interactive components, and data accuracy, including email campaigns, forms, web flows, and multi-step experiences. Copyediting and proofreading for QA purposes. Ability to interpret logs, APIs, and browser developer tools for investigation and QA analysis. What You Must Bring to This Role Exceptional written and verbal communication skills, with full English fluency, are essential for this role. Adaptable, managing multiple projects and shifting priorities. Analytical with strong attention to detail and quality focus. A cover letter is required as part of this application. Attention to instructions is essential for this role, and applications submitted without a cover letter will not be considered.Naturally curious with a strong interest in understanding systems, workflows, and user behaviour. Requirements analysis: Review PRDs, designs, and acceptance criteria; identify testable scenarios and edge cases. Advocate for QA standards, providing clear and constructive guidance. Self-starter mentality to work remotely. Nice to Have Experience with security and accessibility standards. Familiarity with analytics tools (e.g., Google Analytics) for QA validation. Test automation experience. Performance/usability checks. Exposure to marketing programs, loyalty platforms, or interactive promotions. Bachelor’s degree in Computer Science, Information Systems, or related field. BenefitsCompetitive salary based on experience. Health/dental benefits after the probation period. This is a fully remote position within Canada. Only candidates legally eligible to work in Canada will be considered.