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Customer Service Representative
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Description :Writing service reports and completing related reporting informationEnsuring accurate parts and bulk inventoryCoordinating and scheduling compliant services (CVIPs, freight movement, non destructive testing)Provides efficient and effective customer service at the rental counter ensuring company standards are metInterfacing with the customers by telephone or in person in a prompt, courteous, business-like mannerPerforms inside sales of all products and services, including rentals that the company offersDraws up rental and sales contractsProcesses equipment returns and closes rental contractsPerforms other equipment inquiries through the company’s computerized programmingUses and maintains knowledge of the purchase order systemAssists in servicing equipment as requiredKeeps paperwork current to insure prompt action on all transactionsSupports the branch with safety administrationQualifications:Previous direct sales experience is an assetRental experience is preferredExceptional customer service skillsUnderstanding of construction phases is an assetMust be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applicationsAble to work in a fast-paced environmentAble to work under extreme pressure, deadlines and repetitive tasksAbility to work on-call hours as required (organized in advance)At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
