Operations Support Associate

28 minutes ago

Etobicoke, Canada business Full time

Job descriptionHireArt is helping our client find an Operations Support Associate to join its designated market team.In this role, you’ll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.What you'll do:Customer Service and Vehicle Processing:Assist customers with the rental process, including check-in, vehicle assignment, and rental return.Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.Manage and organize vehicle compliance documents.Operational Support:Organize the vehicle lot and coordinate vehicle transportation.Complete daily rental operations tasks.Report vehicle issues, program challenges, and bugs to the designated point of contact.Standards and Communication:Maintain the company’s service standards when interacting with drivers.Communicate effectively with on-site staff and remote support teams.Provide clear, concise updates and maintain accurate documentation.Requirements1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality)Valid, unrestricted driver's license; satisfactory driving record; and insurable under the company’s policyFamiliarity with the local market areaDemonstrated ability to provide excellent customer service and resolve problems effectivelyStrong verbal and written communication skillsProven ability to maintain patience, de-escalate situations, and work effectively in a teamAbility to follow instructions and work independentlyAbility to handle prolonged standing and walkingBenefits:Pre-tax commuter benefitsEmployer (HireArt) subsidized Healthcare BenefitsFlexible Spending Account for healthcare-related costsHireArt covers all costs for short- and long-term disability and life insurance401k packageCommitment: This is a full-time, 6-week contract position (with the possibility of extension) staffed via HireArt. This role is onsite and available to candidates local to the Cleveland, OH area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

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