Client Relations Specialist
1 week ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over , businesses and process over $B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting . Position Summary The Client Relations Specialist is responsible for supporting MPEX clients by answering questions and resolving issues through phone or email communications. They conduct remote meetings to help clients achieve their Key Performance Indicators (KPIs), which vary based on the client's size, service level, and specific needs, while ensuring that all aspects of the client's health, maintenance, and retention are managed effectively. Essential Duties and Responsibilities Learn and convey knowledge of all technical stacks utilized within the organization Provide exceptional customer service and support Scheduling web-based meetings or phone calls with clients (as needed) Work collaboratively with other trainers and system experts to fully help client tickets Identify problems and make recommendations on how to overcome the issues. Promptly address and resolve client issues, maintain detailed records of client interactions, and collaborate with internal teams to ensure client satisfaction and retention, all aimed at fostering a mutually successful relationship between clients, the sales team, the development team, and operational departments. Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfaction. Other duties as needed. Knowledge, Skills, and Abilities Excellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills necessary. General working knowledge of Microsoft Office is preferred. Prior experience with payroll software/applications required. Excellent verbal and written communication skills in both English and French. Critical thinking skills and a high level of emotional intelligence are required. Payroll management experience required Time & Attendance and HR experience is a plus Must be able to perform in a team-oriented, deadline-driven environment Education & Experience DEC in Computer Science required Minimum of to years of experience in a related field. Familiarity with providing web-based training, communications, and payroll management knowledge. Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products. Must have excellent oral and written communication skills as well as attention to detail
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Client Relations Specialist
10 hours ago
Québec, Quebec, Canada Vensure Employer Solutions Full timeWe are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...
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Québec City, Canada IG Wealth Management Full timeDivision: Wealth Management Operations & Contact Centers Location: Winnipeg or Montreal IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. ...
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Client Adoption Specialist
1 week ago
Québec City, Canada Flywire Full timeJob DescriptionThe OpportunityWe are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value. This individual will work with Account Managers (AMs) to...
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Client Adoption Specialist
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Québec City, Canada Flywire Full timeAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network...
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Customer Relations Specialist
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Québec, Canada FlightHub Full time**UNCAGE YOUR** **AMBITION **as a **Customer Relations Specialist** **(Unconventional Channels)**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion...
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Client Adoption Specialist
1 week ago
Québec, Quebec, Canada Flywire Full timeCompany Description Are you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...
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Client Adoption Specialist
1 week ago
Québec, Quebec, Canada Flywire Full timeCompany Description Are you ready to trade your job for a journey? Become a FlyMate Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...
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Bilingual Client Relations Representative
4 days ago
Québec, Quebec, Canada IG Wealth Management Full timeLocation: Montréal QCDivision: Wealth Management Operations & Contact CentersIGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.Founded in 1926,...
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Client Relations Specialist
2 weeks ago
Quebec City, Canada iA Groupe financier iA Financial Group Full timeCall center, Individual Insurance / Telework or hybrid_ / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible_ Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet you! We have a permanent bilingual customer service...
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Quebec City, Canada Fernandez relations publiques Full timeVous êtes passionné(e) par l’actualité, la politique municipale, québécoise et canadienne ? Vous avez des idées et le goût d’intervenir dans les dossiers qui ont du mordant et d’orchestrer des stratégies de communication dans les entreprises ou dans l’opinion publique ? Joignez-vous à une agence conviviale aux grandes idées qui laisse la...
