Client Solutions Manager

Overview Our Sports & Entertainment team is hiring We are looking for a Client Solutions Manager to support our growing business. As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers. Our Sports & Entertainment division at GGB is one of the world's largest community brokers. We take enormous pride in providing crucial protection for a spectrum of amateur and professional sports around the world. We offer Media, Entertainment and Events Insurance for a variety of events including music, entertainment and sports. We also cover crew, advertising, media consultants and agencies. This is a phenomenal opportunity for anyone looking to build a career within a dynamic specialized segment of insurance and or with a background in Sports, Media or Entertainment. Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. How you'll make an impact Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues People love working with you, and you with them Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles Highly tech-savvy, with an ability to learn new systems, tools and processes Supporting a designated portfolio of Clientele, playing the lead role in business retention and continually building upon customer relationships Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy updates About you Experience working as an Account Manager within Personal Lines or Commercial Lines within a brokerage environment is ideal Experience and knowledge within the Sports, Media or Entertainment industries will be considered as a strong asset RIBO License is mandatory CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role Knowledge of EPIC considered an asset Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program