Specialist, Customer Experience

3 hours ago

Richmond Hill, Canada Global Industrial Full time

Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities • Own the entire interaction with customer and provide total resolution for their needs.  • Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.  • Investigate and resolve customer inquiries related to their orders or shipments. • Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries. • Provide product information, estimated time of delivery. • Update systems and document all interactions with customers, associates, and partners. • Help customers navigate Company’s website and online ordering. • Be an expert on Global Industrial’s products and solutions helping the customer by creating Quotes and placing Orders as per customers’ requirements. • Provides pricing and availability of our product to customers. • Requests and coordinates discounted prices on orders. • Inputs all sales orders as a result of customer negotiations. • Sells additional product through suggestive selling techniques. • Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes. Competencies and skills 5+ years previous experience as sales and/or customer service representative. High school diploma or GED Experience in a performance-based or metric-driven environment EEO/AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

  • Customer Service

    3 days ago

    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values while providing top notch product knowledge and customer service to...

  • Specialist, Customer Experience

    1 week ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...

  • Specialist, Customer Experience

    4 weeks ago

    Richmond Hill, Canada Global Industrial Company Full time

    Date: Oct 27, 2025 Location: Richmond Hill, ON, CA, L4B 4W6 For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website,...

  • Specialist, Customer Experience

    4 weeks ago

    Richmond Hill, Canada Global Industrial Company Full time

    Date: Oct 27, 2025 Location: Richmond Hill, ON, CA, L4B 4W6 For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate...

  • Window and Door Installer

    3 days ago

    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values in the Project Coordinator role. In this role you will be responsible...

  • Specialist, Customer Experience

    3 days ago

    Richmond Hill, Ontario, Canada Global Industrial Company Full time $45,000 - $70,000 per year

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...

  • Specialist, Customer Experience

    4 days ago

    Richmond Hill, Canada Global Industrial Full time

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...

  • Customer Solutions Specialist

    4 weeks ago

    Richmond Hill, Canada Westpoint Acquisitions Full time

    Base pay rangeThis range is provided by Westpoint Acquisitions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.OverviewWe’re Hiring: Customer Solutions Specialist – New Market Launch. Westpoint Acquisitions is expanding into Richmond Hill, ON as part of our rapid growth across Eastern Canada. We...

  • Customer Solutions Specialist

    2 weeks ago

    Richmond Hill, Canada Westpoint Acquisitions Full time

    Base pay rangeThis range is provided by Westpoint Acquisitions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.OverviewWe’re Hiring: Customer Solutions Specialist – New Market Launch. Westpoint Acquisitions is expanding into Richmond Hill, ON as part of our rapid growth across Eastern Canada. We...

  • Customer Solutions Specialist

    4 weeks ago

    Richmond Hill, Canada Westpoint Acquisitions Full time

    Base pay range This range is provided by Westpoint Acquisitions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Overview We’re Hiring: Customer Solutions Specialist – New Market Launch. Westpoint Acquisitions is expanding into Richmond Hill, ON as part of our rapid growth across Eastern Canada. We...